Float Retail Manager

• Oct 2022 - Present

Lead Project Manager

• Jul 2021 - Sep 2022

Director Branch Network

• Jun 2019 - Aug 2021

Direct the overall performance of 6 Branch Managers and a team of 3 department staff. o Lead Branch Managers to ensure service excellence, operational soundness, process efficiency and development of staff. o Department staff - Float Team Manager, ATM Coordinator, Sales Specialist to ensure daily responsibilities and assigned projects successfully completed.Establish annual goal and branch targets based on credit union objectives. Conduct regular coaching sessions with branch management on goal attainment, staff development and operational areas related to the branch.Oversee departmental projects to ensure successful completion of all deliverables.Facilitate monthly management meetings to include scheduling speakers, coordinating room arrangements, creating slide deck, and sending all meeting communication to group.Collaborate with other areas in credit union to enhance processes to gain efficiency, cost savings or revenue generation. Show less

Project Coordinator

• Sep 2015 - Jun 2019

Lead or participate in projects primarily related to the Cards function: o Card processor conversion for Debit, Credit and ATM o Credit Cards brand switch - Visa to Mastercard o Introduce EMV on Debit and Credit cards o Implement EMV Instant Issue in 26 branchesSubmit programming requests and responsible for full testing prior to implementation. Responsible for the procedure creation and updates related to projects. Routinely present project updates at monthly Branch Management Meetings.Act as the Subject Matter Expert on all projects answering questions, preparing communication and providing relevant training. Show less

Vice President Branch Support

• 2001 - Mar 2015

Support the operational needs of 27 branches, providing a high level of service through various methods of interaction - phone, email and in person.Responsible for leading and participating in project that relate to branch operations with an emphasis on efficiency, compliance, cost containment and revenue opportunity.Coordinate all phases of projects including research, analysis, development, testing, training, and implementation. Work cross-functionally to achieve successful results.Manage vendor relationships including request for proposal, and contract negotiation. Show less

Regional Vice President

• 1998 - 2001

Monitor the performance of assigned branches through regular review of sales results, statistical analysis and site visits.Establish annual goals and branch targets based on credit union objectives.Coach, provide career guidance, counseling and conduct performance evaluations for the managers supervised. Encourage and empower others to achieve goals. Inspire enthusiasm, a feeling of investment and a desire to excel. One of 5 Lending Review Officers in organization responsible for reviewing and decisioning consumer loan applications falling outside normal parameters. Show less

AVP Branch Manager

• 1988 - 1998

Lead branch team to achieve and exceed the branch goals.Mentor direct reports for optimum production and performance.Act as a Loan Officer for all consumer lending transacted in the branch.