Experience

Alabama Department of Transportation

• United States
• Truck Transportation
• 100 - 200 Employee

• Document Management Programmer

  • Jan 2016 - Present

   Communicates with individuals and groups so that information needed to support the document management system is obtained and exchanged with complete understanding of the customer’s needs Creates/design Falcon Document Management environments Assists in maintaining the current eDocs Document Management System to users satisfaction  Writes/creates data scripts, sequel statements, and reports using the appropriate programming language(s) to produce reports and data/system interfaces as necessary Assists programmer analyst and team members in analyzing users’ requirements concerning document management needs to determine what the users need Attends classes, demonstrations and meetings pertaining to new document management software and hardware implementations  Prepares documentation so that the necessary information is conveyed to department users and co-workers without misunderstanding  Assist and train individuals so that the user/trainee receives the necessary instruction and assistance needed to perform their tasks with no occasion of valid point



Alabama Alcoholic Beverage Control Board

• United States
• Software Development
• 1 - 100 Employee

• IT Systems Technician/ Help Desk

  • Jan 2014 - Nov 2014

   Perform help desk support to the Alabama Alcoholic Beverage retail and wholesale locations in the state of Alabama Achieve the highest level of productivity by resolving technical issues through phone, voicemail, and email Complete daily work orders through Numara Track-It Technician Tracking Ticketing System Assist in maintaining computer systems; installs and supports software applications including: POS systems and peripheral equipment Support end-users via remote connection Install and troubleshoot routers Trouble shoot and resolve Windows XP and Windows 7 operating systems Perform offsite support to the Alabama Alcoholic Beverage retail and wholesale locations in the state of Alabama

• Tier II Technical Support, Intern

  • Jun 2012 - Jan 2014

   Respond and complete assigned trouble tickets through DOT Trouble Tracking System 2.0  Install and configure computer hardware operating systems and applications Windows 7 Deployment and Migration Install copy machines, Xerox scanner, printers, etc. Provide support; including procedural documentation and relevant reports Configure Apple iPads Install and configure ShoreTel Communicator software  Revise and update Technician Manual that standardizes IT incident processes