Bridge Housing Communities (BHC) Case Manager

• Dec 2022 - Present

Resident Advocate

• Mar 2022 - Dec 2022

Linking participants to resources such as housing and employment.Working with participants to design a housing plan.Providing support to participants such as housing and employment.Leading weekly workshops for participants on site.Inspecting cabins and completing inspection sheets on site.Completing and filing all paperwork.Maintaining confidentiality regarding clients, personnel and other internal agency affairs.

Soar Case Manager

• Apr 2021 - Mar 2022

Provide street and encampment-based case management to unhoused participants at targeted locations throughout the City of San JoseProvide linkage and coordinate services to community resources including, health care and HPV, Benefit application, employment counseling, family reunification, diversion, etc.Works with program participants to develop and implement an individual case management plan, and provide support to help them achieve their housing and personal goalsMeets regularly with program participants at a frequency determined by the participants needsCollaborates with community partners regarding support services for participantsMaintains thorough, accurate records of case management activities with every program participant Show less

Resident Advocate

• Jul 2019 - Apr 2021

Linking participants to resources such as housing and employment.Working with participants to design a housing plan.Providing support to participants such as housing and employment.Leading weekly workshops for participants on site.Inspecting cabins and completing inspection sheets on site.Completing and filing all paperwork.Maintaining confidentiality regarding clients, personnel and other internal agency affairs.

Library Page

• Apr 2013 - Jan 2019

Sorting, shelving and tidying materials. Answering basic reference questions. Promoting library programs. Handling customer accounts such as inputting, editing, and interpreting customer account information. Sorting, shelving and tidying materials. Answering basic reference questions. Promoting library programs. Handling customer accounts such as inputting, editing, and interpreting customer account information.

Social work volunteer

• Sep 2010 - Feb 2013

Attending regular interdisciplinary team meetings with Vitas staff and review the Psycho-Social-Spiritual team information Shadowing Vitas social workers and Vitas staff from various disciplines and provide input in reference to observations Consulting with field instructor and Vitas volunteer services manager and inform of the patient and family needs Providing documentation of patient visit and reporting to social worker Meeting with field instructor to discuss patient status and adding patient load as needed Communicating and interact with terminally ill patient and their families through Telephone Assurance Program by inquiring about pain and symptoms Working with Vitas bereavement manager and their families who are dealing with death, grief, and loss Show less

Volunteer

• Feb 2010 - Apr 2010

Aided with opening procedures such as preparing paperwork and stock checks Responsible for checking customer in and out while increasing interaction simultaneously Managed and organized donations from customers Aided with opening procedures such as preparing paperwork and stock checks Responsible for checking customer in and out while increasing interaction simultaneously Managed and organized donations from customers

Accounting Specialist

• Oct 2006 - Oct 2008

Main point of contact for transitioning health insuranceProcessed and collected past due payments from customerBalanced financial records by providing daily and weekly reports to upper managementPromoted within ten months and entrusted with processing checks for payments and cash receiptsImplemented new filing system to increase productivityResponsible for posting invoices from customer into computer system and processed purchase orders

Accounts Payable Assistant

• Dec 2005 - Oct 2006

Implemented new filing system to increase productivityResponsible for posting invoices from customer into computer system and processed purchase orders