Experience

Chime Solutions

• United States
• Consumer Services
• 300 - 400 Employee

• Customer Service Specialist

  • Sep 2019 - Present

  Assist customers with a wide variety of questions via information accessed through the computer. Review employee accounts and answer questions based upon established policies and procedures. Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training. Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem solving skills Ability to multitask Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed Show less



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • May 2017 - Present

  Answer product questions and service accounts professionally and efficiently in a fast-paced work environment Educate customers on our products and work with them to find acceptable solutions Make educated customer recommendations on data plan options while providing World Class customer service Be tactful and have the ability to handle challenging situations calmly Efficiently manage multiple computer applications while handling customer calls Answer product questions and service accounts professionally and efficiently in a fast-paced work environment Educate customers on our products and work with them to find acceptable solutions Make educated customer recommendations on data plan options while providing World Class customer service Be tactful and have the ability to handle challenging situations calmly Efficiently manage multiple computer applications while handling customer calls



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2021 - Oct 2022

  Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries. Thoroughly documents all contacts and conversations; follows up as required. Works with other departments to complete customer requests as needed, and minimize escalations. Gains proficiency in various administration and automated workflow systems. Processes complex and varied service requests. Represents with professional pride to internal and external customers. Consistently meets/exceeds set quality and productivity metrics. Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Call Center Agent

  • Mar 2021 - Sep 2021

  Filing of new and federal pandemic extended benefits claim. Addressing of basic account inquiries Identification and resolution support for varied and complex account situations Adherence to state directed protocol and work instructions for issue resolution Filing of new and federal pandemic extended benefits claim. Addressing of basic account inquiries Identification and resolution support for varied and complex account situations Adherence to state directed protocol and work instructions for issue resolution



Self-employed

• Caregiver

  • Oct 2017 - Aug 2018

  Cared for ill sibling. Cared for ill sibling.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2016 - Jun 2016

  Ensure to provide excellent customer service through phone in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Analyze customer complaints and provide appropriate corrective actions. Assist directly or route customers to the appropriate personnel for assistance. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve customer's outstanding issues in a timely fashion. Show less



Self-employed

• Caregiver

  • Feb 2015 - Dec 2015

  Cared for ill sibling. Cared for ill sibling.