Experience

DoodleMango - Animated Explainer Videos

• India
• Animation and Post-production
• 1 - 100 Employee

• General Manager Business Development

  • Aug 2018 - Present

• Business Development Manager

  • Aug 2018 - Present

  Explainer animated videos are an exhaustive tool for attracting visitors to your site and telling them about the key benefits and features of your product and your ideas. Videos are great at engaging the audience, boost your sales and it grows the customer confidence.



Aasheha Technology Services Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Account Manager

  • Dec 2017 - Present

  Aasheha Technologies has been crafting innovative eLearning solutions for global clients from the last 15 years. Using a clever blend of technology and user experience insight, we create teaching and training solutions that make learning fun and effective. Managing Productivity  Motivating team to ensure their responsibilities. Assigning turnaround time as per client’s demand  Supporting team by quality check, bugs finding ect...  An Instructional designer, Content & Proposal writer, Storyboard creator, VO expert for e-Learning courses. Managing Business Development  Several kinds of Digital marketing and social media work for ad postings and client’s requirement  Understanding client’s capital requirements, business needy and applying production and product knowledge accordingly  Analyzing market trends, ensuring the quality of service by developing knowledge of technology.  Coordinating Team Operations, Global team Management with Agile  Assist chief execution of business, Pre-sales and Daily operations Recruitment  Recruiting Web Developers and BD Executives Show less



Geniies IT & Services Private Limited

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Development Coordinator

  • Mar 2016 - Present

• Team Leader

  • Apr 2015 - Present

  Business Development  Business Development through out India & Collecting data base of the clients, customers ect....  Client management & Vendor Management.  Handling Skype & remote demos to the clients to make them as part of Geniies.  Supporting in the technical activities like content Activation, Deactivation & Troubleshooting procedures.  Resolving our existing clients quires & complaints Payment handling & payment followups via several platforms  Direct client meeting to explore them & signing up the business deal Digital marketing through various social medias & Classifieds  Retaining existing client by satisfying their requirements without vulnerability to firm Team Leader  Project co-ordination with communication management (Education Smart Boards)  Team Leading & floor managing both the Sales and Support desk by separately in the same floor.  Call barging for quality analyzing and providing quality assessment and soft skills lacking statement to executives to improve their ability  IT Support Complaint resolution & Activation, Deactivation & troubleshooting.  Team Player, Motivating agents, Finding ways to improve their enthusiasm  Product training, Speech vocabulary, Accents and soft skill training.  Preparing report of sales and service level for the team meeting, with management and requesting them to fulfill agents needs  Achieving the sales targets and SL fixed by Team head Show less



GM Tuition Center

• Coimbatore Area, India

• Part Time Spoken English Trainer

  • Mar 2015 - Present

   Spoken English training to school going kids.  Teaching phonetics and pronunciation training  Training for Respects, Soft skills, Tone, and Manner.  Conducting grammar class to students to develop for their examination  Spoken English training to school going kids.  Teaching phonetics and pronunciation training  Training for Respects, Soft skills, Tone, and Manner.  Conducting grammar class to students to develop for their examination



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Assistant Team Leader Customer Support

  • Apr 2005 - Mar 2009

  Worked for Deputed companies Support back Vodafone Essar.Customer service executive recruited into direct customer care operations resolving customer’s requests, enquirers and complaints.... CFS (Customer First Service)  Handling customer’s queries and resolving issues regarding mobile account.  Up-selling the latest Products to increase the Revenue.  Achieving the Service level fixed by the Superiors & the managers.  Handling desk like Prepaid, Postpaid help desk & Gold, Platinum customer desk.  Co-ordination with other departments for issue resolving related customer service and operations.  Best executive award winning in the short period.  Promoted As Team Coach. Aegis (Air Essar Enterprise) Team Coach  Handling all types customer calling Support & complaints including irate customers and help them to resolve their needs completely within the TAT.  Customer retention & retention rating training handled.  Handling the floor management in the absence of the Team Leaders.  Monitoring the team to achieve their target and to improve the quality of their calls  Proving product training, CRM training & VAS training to entire customer support team  Collecting feedback from the back end CAG & the QC team and coaching team members accordingly  Team auditing, Product training PPT chart, Service level agent wise report & Call barging for quality purpose CAMIO Corporate Service Limited (CAG department) Senior executive,  Customer support back end completed solution providing to Postpaid holders  Billing issues reworking and escalating for waiver to the higher authorities  Vas complaint cross checking the usage of the customer and acting accordingly  Evaluating the complained raising by the Call center executives and tutoring them the logs to be raise in the CRM.  Store - Front desk operation ( Platinum Postpaid & Corporate ) customer resolution with first party proving single sitting Show less