Experience

Prestige Estates Projects Ltd

• India
• Real Estate
• 1 - 100 Employee

• Assistant Customer Service Manager

  • Nov 2018 - Present

  • Managing the CRM Team and assisting team in day-to-day operations. • Developing and maintaining a portfolio of high- value clients. • Meeting the customer and understanding the customer’s requirement in terms of the criticality and planning and delivering the product accordingly. • Ensuring timely delivery of products and services to client. • Collecting the KYC documents from the customer and verifying the details of the customer accordingly. • Act as the primary point of contact for key clients, addressing their inquiries, resolving their issues and finding opportunities for upsell and cross sell. • Conduct review meetings and performance analysis for keys clients. • Coordination for agreement creation and make sure the agreement gets stamped from Government authority on a timely basis. • Analyzing competitor activities and marketing dynamics, adjusting account strategies accordingly. • Identify new Business opportunities within existing accounts. • Collaborating with internal teams like sales, marketing and customer support to deliver exceptional customer support and meets client’s expectation. • Studying and updating with industry trends and market development. Show less



Manappuram Finance Limited

• India
• Financial Services
• 700 & Above Employee

• Customer Service Manager

  • Nov 2017 - Nov 2018

  • Manage the customer support day-to-day function. • Conducting customer satisfaction surveys to understand what areas company service need improvement. • Responding to escalated customer support issues. • Formulating and revising customer support policies and promote their implementation. • Assessing support statistics and preparing detailed reports and findings. • Attending Trainings and overseeing and evaluating the Team’s ongoing training effort. • Managing Budgets of the customer support department. • Performance evaluations and presenting reports for management evaluations. Show less



Kochi Marriott Hotel

• 100 - 200 Employee

• Guest Relation Associate

  • Jan 2016 - Feb 2017

  • Support and manage day- to-day operations of the office. • Meeting the customer and understanding the customer’s requirement in terms of the criticality of the consignment and planning the order place and delivery accordingly. • Ensure guest details are properly updated and updated in the system. • Be a Leader and actively participate in all the events organized by the department or management. • Responding to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction • Supporting CRM team reporting/ updating daily reports team recovery. Support & cooperate team for any difficulties. • Preparing the department budget for each financial year. • To have a proper reporting system and review mechanism to check whether the department is achieving the targets of payment collections as per the schedule. • To perform any other duties given by the Management. • Billing the receipts in SAP. Show less