Experience

Webflow

• United States
• Software Development
• 500 - 600 Employee

• Customer Support Specialist - Billing

  • Oct 2021 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Specialist

  • Oct 2016 - Present

  The Specialist builds brand loyalty and creates owners of products. The Specialist is approachable and curious, and engages customers before, during, and after a purchase. They ask questions and actively listen to customers’ needs in order to demonstrate how the brand can enrich their lives. - Drive sales, create owners, and build brand loyalty.- Proactively approach and engage with our customers to understand their needs and presentcomplete solutions for all customers, both in store and online.- Bring products, services, and ecosystem to life through demos, personalization, and answersto customer questions.- Create memorable experiences that showcase the benefits of products and services.- Provide customized solutions based on each customer’s specific needs, including business,education, and creative professionals.- Set up a customer’s newest products and offer personalization.- Maintain accuracy in all operational duties and transactions. Show less

• Lead Chashier

  • Apr 2015 - Nov 2017

  Provide front line support for the day-to-day operations of Apple’s POS systems in the retail sales business under the direction and supervision of a Manager.- Completes regular and more complex sales transactions involving cash, credit, checks, etc. Maintains detailed knowledge of current promotions, merchandise features, and store inventory.- Understands and adheres to cash handling procedures- Responsible for cash accuracy systems and processes- Handles customer transaction complaints, exchanges, refunds and adjustments.- Training and helping new cashiers as a mentor. Show less

• Technical Specialist

  • Jun 2015 - Oct 2016

  The Technical Specialist offers technical support and skilled troubleshooting to all customers while also generating excitement for our products and services. The Technical Specialist delivers exceptional service and ensures customers are empowered to get the most out of their products and services. - Troubleshoot, diagnose, and resolve iOS device and software issues.- Identify all customer needs and present product and service solutions.- Empathize when technology is not working as expected and explain difficult technicalproblems in terms the customer understands.- Support customers in a timely manner and balance priorities to achieve individual and teamproductivity goals.- Set reasonable expectations for customers and keep them informed and updated throughouttheir interactions.- Document all pertinent user information and the nature of the problem with accuracy in allsupported systems.- Record all transactions accurately to maintain service and inventory part accuracy.- Develop product knowledge and research required information using all available tools andresources.- Maintain knowledge of current in-store and online products and services, promotions,merchandise features, inventory, policies, and procedures. Show less



WP Engine

• United States
• Information Technology & Services
• 700 & Above Employee

• Happiness Engineer

  • Jun 2019 - Oct 2021

  - Responding to email tickets, online chats. - Going above and beyond to help customers find the best options for their issues. - Debugging and troubleshooting tech problems. - Providing the best animal gifs in the most pleasant conversations. - Responding to email tickets, online chats. - Going above and beyond to help customers find the best options for their issues. - Debugging and troubleshooting tech problems. - Providing the best animal gifs in the most pleasant conversations.



Flywheel - WordPress Hosting for Creatives

• United States
• Individual and Family Services

• Happiness Engineer

  • Dec 2017 - Oct 2021