Experience

Avillion LLP
• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Quality Assurance Coordinator

  • Jul 2019 - Present


UserTesting

• United States
• Software Development
• 700 & Above Employee

• User tester

  • Oct 2018 - Apr 2021

  ● Evaluate the usability of products and show how the user interacts with the product. ● Evaluate the usability of products and show how the user interacts with the product.



Clinigen Group

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• QA Officer

  • Oct 2017 - Dec 2017

  ● Contributed to QA projects, which involved map processing and flowcharts. ● Collaborated with Project Executives on issues impacting client complaints. ● Detailed analysis of data which included contacting external sources to gather information. ● Helped Pharmaceutical clients solve complex business issues with regards to late delivery of critical medicines and discussed new proposals ensuring smooth transition. ● Worked effectively in a team providing support for the transition planning in the warehouse. ● Provided operational QA support and enquiries at the warehouse, such as procurement transformation, supplier approval and self-inspection process. ● Identified and supported business development opportunities, such as data integrity, change controls, CAPA management and SOPs. ● Coordinated and supported internal and external audits as well as managing the findings. Show less



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• QA Analyst

  • Jan 2015 - Nov 2017

  ● Project plan owner which involved supporting and project managing internal and external projects in collaboration with other departments. ● Excellent written and oral communication; participated in quality method transfer to Mexico for new product launches. ● Ability to lead and coordinate cross-functional teams as the data integrity consultant – this involved auditing other departments and ensuring document control is maintained and quality work was being delivered (in line with ALCOA principles). ● Contributed to team planning board of 30 colleagues due to strong organisation skills. ● Continuous improvement consultant were I identified potential areas for optimisation and standard work throughout the industry. ● Provided support on major projects and process flow through analysis, data input and business development. ● Built strong relationship with the manufacturing site through supply chain strategy for the process efficiency in tablet flow. ● Reviewed, organised, updated and managed key performance metrics on a weekly basis using Excel and reported this to the Quality manager’s meeting. ● Ensured deadlines were met and processes were maintained efficiently by liaising with various other departments within GSK. ● Outstanding decision making, negotiation, interpersonal skills, root cause analysis (RCA) and trend investigations. ● Good documentation skills and attention to detail for problem-solving, five whys, root cause analysis (RCA) and trend investigation. ● Ensured all processes and equipment are validated in line with regulatory requirements. ● Trained new starters on quality improvement projects through practical activities as well as delivering presentations. Show less



Swarovski

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Consultant

  • Jun 2013 - Jan 2015

  ● Customer-focused and demonstrated good communication skills, became one of the top three employees of the year. ● Identified gaps in new product introduction and used the market insight to produce a new process for the product launch which helped the business. ● Used initiative and created new ideas to increase the profit of the business, such as changing the store layout to attract the customers more. ● Customer-focused and demonstrated good communication skills, became one of the top three employees of the year. ● Identified gaps in new product introduction and used the market insight to produce a new process for the product launch which helped the business. ● Used initiative and created new ideas to increase the profit of the business, such as changing the store layout to attract the customers more.



Kingston University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Research Internship

  • Nov 2013 - Dec 2014

  The aim of the project is to study the lens deformation in accommodation and the formulation incorporating both bending and surface energy. ● Worked along one of the top professors in the University to present a detailed research project on the bending/stretching surface energy during lens deformation. ● Managed my time to set up an experimental model to evaluate the shape changes in a circular oil film. The aim of the project is to study the lens deformation in accommodation and the formulation incorporating both bending and surface energy. ● Worked along one of the top professors in the University to present a detailed research project on the bending/stretching surface energy during lens deformation. ● Managed my time to set up an experimental model to evaluate the shape changes in a circular oil film.

• Undergraduate

  • Sep 2010 - Jun 2013


Dwell Retail Ltd

• Sales Consultant

  • Jun 2012 - Feb 2013

  Providing exceptional customer service Meeting sales targets Attending events for every new season Becoming a champion in customer creations Designing different room sets for the store Excellent product knowledge as well as giving ideas for new products Providing exceptional customer service Meeting sales targets Attending events for every new season Becoming a champion in customer creations Designing different room sets for the store Excellent product knowledge as well as giving ideas for new products



Hawes and Curtis

• United Kingdom
• Retail
• 100 - 200 Employee

• Professional Sales Assistant

  • Jul 2009 - Feb 2010

  Outstanding customer service and exceptional communication skills with clients and employees Increased profits by taking note of what products are more prioritised by customers. Stock take and stock order Office work such as sending emails regarding stock, sales analysis, problem solving Plan out arrangements with the Store Manager to improve the business Outstanding customer service and exceptional communication skills with clients and employees Increased profits by taking note of what products are more prioritised by customers. Stock take and stock order Office work such as sending emails regarding stock, sales analysis, problem solving Plan out arrangements with the Store Manager to improve the business



Summer Pharmacy

• United States
• Hospitals and Health Care

• Health Care Adviser / Dispenser

  • Oct 2008 - Mar 2009

  Dealing with customers face to face, assist patients with confidential matters Take prescriptions and give the medicine required to patients Collecting and recording data & prepare information Dealing with customers face to face, assist patients with confidential matters Take prescriptions and give the medicine required to patients Collecting and recording data & prepare information