Experience

Virtuance

• United States
• Real Estate
• 1 - 100 Employee

• Quality Assurance Specialist

  • Nov 2018 - Present

  Ensure that we deliver quality products to our clients by adhering to our image and enhancement products standards that complete a robust real estate marketing package. Ensure that we deliver quality products to our clients by adhering to our image and enhancement products standards that complete a robust real estate marketing package.



ADT

• United States
• Security and Investigations
• 1 - 100 Employee

• Site lead, Technician Desktop Support

  • Feb 2017 - May 2018

  Site lead, desk-side support and asset tracking for the life of the device. Provided technical support for approximately 700 users and devices in a predominantly Windows environment. Daily rounds included communication with all departments and personnel as maintenance and repairs were completed. Active Directory, Remedy incident management, research, correspondence and remote access work were daily responsibilities. Site lead, desk-side support and asset tracking for the life of the device. Provided technical support for approximately 700 users and devices in a predominantly Windows environment. Daily rounds included communication with all departments and personnel as maintenance and repairs were completed. Active Directory, Remedy incident management, research, correspondence and remote access work were daily responsibilities.



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Deskside Support Technician

  • Jun 2015 - Feb 2017

  Continued deskside support for ADT Security. Maintained total health for the life of the asset; tracking, repair, preparation, installation, deployments. Created, completed and implemented Lean Six Sigma Yellow belt project for ADT Field Support call Center with continued success. Continued deskside support for ADT Security. Maintained total health for the life of the asset; tracking, repair, preparation, installation, deployments. Created, completed and implemented Lean Six Sigma Yellow belt project for ADT Field Support call Center with continued success.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Deskside Support Technician

  • Jun 2014 - Jun 2015

  Continued deskside support for ADT Security. Advocate for the call center providing support and communication between techs and departments regarding a variety of telephony and desk-side issues. Continued deskside support for ADT Security. Advocate for the call center providing support and communication between techs and departments regarding a variety of telephony and desk-side issues.



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Technician

  • Aug 2013 - Aug 2013

  ADT Security through Dell and Apex System Technical Staffing; Provided technical support for Dell systems during ADT corporate relocation. Assembled workstations, system maintenance, joined systems to the domain, pushed software, and supported end users. ADT Security through Dell and Apex System Technical Staffing; Provided technical support for Dell systems during ADT corporate relocation. Assembled workstations, system maintenance, joined systems to the domain, pushed software, and supported end users.



Springer-Miller Systems

• United States
• Software Development
• 100 - 200 Employee

• Installation & Training Specialist

  • Nov 2000 - Oct 2001

  Installed and trained hospitality software on-site; edited end-user manuals, worked with the application in a testing environment addressing customer queries, tracking and solutions, and was introduced to hardware, networking, and desktop support. Installed and trained hospitality software on-site; edited end-user manuals, worked with the application in a testing environment addressing customer queries, tracking and solutions, and was introduced to hardware, networking, and desktop support.