Experience

Infosys BPM Singapore

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Process Executive

  • Jun 2022 - Present

  - Provide support to peers for work related issues or problems they faced- Conduct trainings to new teammates and cross-region teams (from Manila) in addition to daily work duties

• Process Executive

  • Nov 2018 - Present

  Joined on 29/10/18- Processing agreements and contracts between Microsoft and its clients for Asia Pacific region- Ensuring efficient and accurate transactions



Singapore Pools

• Singapore
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Customer Service Representative (Temporary)

  • Apr 2018 - Sep 2018

  - 3 months contract but extended till 6 months - Answer customer enquiries related to Singapore Pools (via hotline and email) - Handle feedbacks or disputes from customer regarding their experience at branches or outlets - Assist with filing cases and sending them to the relevant departments for checking - Other Adhoc administrative duties - 3 months contract but extended till 6 months - Answer customer enquiries related to Singapore Pools (via hotline and email) - Handle feedbacks or disputes from customer regarding their experience at branches or outlets - Assist with filing cases and sending them to the relevant departments for checking - Other Adhoc administrative duties



Saizeriya

• Japan
• Consumer Services
• 1 - 100 Employee

• Service Crew

  • Apr 2017 - Oct 2017

  - Taking orders and serving food to customers. - Preparing desserts and refilling drinks counter. - Ensuring cleanliness of tables, chairs and cutlery. - Assist customers with any inquiries or problems. - Other Ad-Hoc duties. - Taking orders and serving food to customers. - Preparing desserts and refilling drinks counter. - Ensuring cleanliness of tables, chairs and cutlery. - Assist customers with any inquiries or problems. - Other Ad-Hoc duties.



KUMON Singapore - where every child can shine

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Teacher Assistant

  • Sep 2016 - Jun 2017

  - Assist teachers or tutors by marking students work at the tuition center accordingly to answer booklets. - Scope of marking: English & Mathematics - Other Ad-hocs duties. - Assist teachers or tutors by marking students work at the tuition center accordingly to answer booklets. - Scope of marking: English & Mathematics - Other Ad-hocs duties.



DFS Group Limited

• Hong Kong
• Retail
• 700 & Above Employee

• Photo Booth Staff (Promoter)

  • Oct 2016 - Oct 2016

  1 month event at T Galleria. - Attract and encourage customers (mainly tourists) to take instant photos with company's mascot. - Engage and interact with customers, e.g. suggesting different poses - Keeping track of the numbers of polaroids taken. 1 month event at T Galleria. - Attract and encourage customers (mainly tourists) to take instant photos with company's mascot. - Engage and interact with customers, e.g. suggesting different poses - Keeping track of the numbers of polaroids taken.



Far East Organization

• Singapore
• Real Estate
• 700 & Above Employee

• Redemption Booth Staff

  • Jun 2016 - Jun 2016

  1 month holiday season event. - Help customers with redemption on gift vouchers and registrations for lucky draw. - Keep track of stock availability (number of vouchers). - Give information about scheduled events and introduce the newly launched mobile applications. 1 month holiday season event. - Help customers with redemption on gift vouchers and registrations for lucky draw. - Keep track of stock availability (number of vouchers). - Give information about scheduled events and introduce the newly launched mobile applications.



NTUC Fairprice Co-operative Ltd

• Part Time Cashier @ Fairprice Xtra

  • Nov 2012 - Jan 2015

  - Ensuring smooth transactions at check out counters - Pack and sort items into bags. - Answer customers inquiries with regards to products, sales or promotions - Making sure that opening and closing balance tallies - All adhoc duties - returning of items back to respective shelves, refilling of plastic bags, hand sanitizers & receipt tapes, etc. - Ensuring smooth transactions at check out counters - Pack and sort items into bags. - Answer customers inquiries with regards to products, sales or promotions - Making sure that opening and closing balance tallies - All adhoc duties - returning of items back to respective shelves, refilling of plastic bags, hand sanitizers & receipt tapes, etc.