Experience

GREEN BAY PHU QUOC RESORT & SPA
• Vietnam
• Hospitality
• 1 - 100 Employee
• Assistant guest relation manager

  • Aug 2022 - Present


Rosewood Hotel Group

• Hong Kong
• Hospitality
• 400 - 500 Employee

• Guest Relations Officer

  • Dec 2020 - Aug 2022

  • Providing information about facilities, programs and other services that adapt to guest expectations during their stay • Ensuring maximum guest satisfaction; willing to set up special parties or prepare amenities for special occasions for the guests. • Coordinate with al departments in the resort for providing excellent service for a fabulous guest experience. • Maintain al guest folios in the manner instructed and type out necessary quest likes and dislikes to the appropriate fields on the profile. • Collecting Guest feedbacks during guest departure on social media, google, tripadvisor and trust you. Recognition and Gains: Show less



Vingroup JSC

• Vietnam
• Real Estate
• 400 - 500 Employee

• Guest Relations Officer

  • Sep 2020 - Dec 2020

  Front Office Assistance | Information Researching | Customer Orientation 1378 Rooms | 4 Restaurants & Bar | Casino • Coordinate with Housekeeping team and Room Service for providing excellent service for a comfortable guest experience. • Provide information about amenities, area and venues. • Professional appearance, well dressed, properly groomed and well presented follow up the standard operating procedures Front Office Assistance | Information Researching | Customer Orientation 1378 Rooms | 4 Restaurants & Bar | Casino • Coordinate with Housekeeping team and Room Service for providing excellent service for a comfortable guest experience. • Provide information about amenities, area and venues. • Professional appearance, well dressed, properly groomed and well presented follow up the standard operating procedures



Daikin Vietnam

• Vietnam
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Sales Support Coordinator

  • Nov 2019 - May 2020

  Communication | Inventory | Coordinating | • Handle all administrative duties for the sales department or team, including scheduling client conferences and meetings. • Perform data entry duties in regards to metrics, sales figures and other key data. • Provide assistance to management team members and executives as needed Communication | Inventory | Coordinating | • Handle all administrative duties for the sales department or team, including scheduling client conferences and meetings. • Perform data entry duties in regards to metrics, sales figures and other key data. • Provide assistance to management team members and executives as needed



 AMA English Language Center

• Front Desk Clerk / Education Consultant

  • Jun 2018 - Oct 2019

  • Develop a conducive and positive learning environment for both prospective and already enrolled students. • Provide on-the-job observation of teachers and offer suggestions to improve teaching style and encourage classroom participation. • Carry out maintenance and management of reports and records to ensure proper documentation. • Develop a conducive and positive learning environment for both prospective and already enrolled students. • Provide on-the-job observation of teachers and offer suggestions to improve teaching style and encourage classroom participation. • Carry out maintenance and management of reports and records to ensure proper documentation.