Experience

VyStar Credit Union

• United States
• Banking
• 700 & Above Employee

• Service Desk Supervisor

  • Apr 2023 - Present

• Service Desk Technician III

  • Aug 2022 - Apr 2023

• Service Desk Technician

  • Oct 2021 - Aug 2022

  Jacksonville, Florida, United States



Enterprise Integration

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Team Lead

  • Jan 2021 - Oct 2021

  United States

• Information Technology Specialist

  • Feb 2020 - Jan 2021

  Jacksonville, Florida Area



MoneySolver

• United States
• Financial Services
• 1 - 100 Employee

• Senior Partner Program Administrator

  • Apr 2017 - Feb 2020

  Jacksonville, Florida Helped maintain and manage a network of licensed tax professionals. Truly one of the best work environments I could possibly imagine.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Technical Advisor

  • Apr 2016 - Apr 2017

  Jacksonville, Florida Went through Apple customer service training and was promoted through 4 positions/titles. I was ultimately given the opportunity to be a “Callback buddy” and helped manage other senior advisor’s caseloads in order to ensure customers received the best customer service possible.



Creamer Dental Laboratory

• United States
• Medical Device

• Case Manager

  • Apr 2015 - Mar 2016

  Jacksonville, Florida Scanned dental imprints to design caseworks and drove around Jacksonville and Gainesville to meet with Local Dentists in order to provide services and goods.