Experience

Cascadia College

• United States
• Education Administration Programs
• 100 - 200 Employee

• Internship Cascadia Mobile Website Project

  • Jun 2013 - Present

  Leading a team of 5 Web Programming students. Working on develop and implement the responsive design for Cascadia Community College Website.

• Internship Database Project

  • Jun 2013 - Present

  Design and develop a Database using Access 2010 for Cascadia Community College - Office of College Relations. This Database is used to keep track of all released forms from the college's students; it also used to keep track of photos and videos about Cascadia Community College.

• Student

  • 2012 - Present

  Web Programming. Web design and development using different varieties of programming tools (Photoshop, Fireworks, Illustrator, Dreamweaver, HTML5, CSS3) and programming languages (Java, JavaScript, C#, SQL, MySQL).



WorkSoure Everett

• PNG attendeance

  • 2013 - 2013



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Coordinator Financial Customer Services

  • Dec 2000 - Jun 2012

  Handle both incoming and outbound calls, working closely with customers to resolve any financial situation that may arise. Specializing in collections resolution, credit and activations support, and leading new hire development. • Resolved first and second tier escalated collections calls, making the best decision for customer and company to allow continued revenue, minimizing voluntary and involuntary churn, as well as bad debt. • Organized extended payment arrangements to allow… Show more Handle both incoming and outbound calls, working closely with customers to resolve any financial situation that may arise. Specializing in collections resolution, credit and activations support, and leading new hire development. • Resolved first and second tier escalated collections calls, making the best decision for customer and company to allow continued revenue, minimizing voluntary and involuntary churn, as well as bad debt. • Organized extended payment arrangements to allow customer to stay in service while paying back debts, increasing customer satisfaction and decreasing voluntary churn. • Utilized customer provided information and internal systems to find and adjust for missing and misapplied payments, ensuring efficient resolution and securing confidential customer banking information. • Supported newly hired employees, during first few months of employment, to solidify intial training and motivate toward excelling in statitical goals and customer interactions. • Managed bad debt through inbound and outbound collections, providing customers with continued service and the company with continued revenue and decreased write offs. • Review and decision new, and existing, customer credit applications while keeping customer proprietary information secure to increase adds, revenue and minimizing risk. • Counseled third party sales agents through equipment activations and credit applications, facilitating continued positive relations with outside sales and increased activations. • Oversaw new customer authentications, using customer proprietary information and working with credit agencies, to decrease fraud on new activations and assist new customer with adding international services. Show less Handle both incoming and outbound calls, working closely with customers to resolve any financial situation that may arise. Specializing in collections resolution, credit and activations support, and leading new hire development. • Resolved first and second tier escalated collections calls, making the best decision for customer and company to allow continued revenue, minimizing voluntary and involuntary churn, as well as bad debt. • Organized extended payment arrangements to allow… Show more Handle both incoming and outbound calls, working closely with customers to resolve any financial situation that may arise. Specializing in collections resolution, credit and activations support, and leading new hire development. • Resolved first and second tier escalated collections calls, making the best decision for customer and company to allow continued revenue, minimizing voluntary and involuntary churn, as well as bad debt. • Organized extended payment arrangements to allow customer to stay in service while paying back debts, increasing customer satisfaction and decreasing voluntary churn. • Utilized customer provided information and internal systems to find and adjust for missing and misapplied payments, ensuring efficient resolution and securing confidential customer banking information. • Supported newly hired employees, during first few months of employment, to solidify intial training and motivate toward excelling in statitical goals and customer interactions. • Managed bad debt through inbound and outbound collections, providing customers with continued service and the company with continued revenue and decreased write offs. • Review and decision new, and existing, customer credit applications while keeping customer proprietary information secure to increase adds, revenue and minimizing risk. • Counseled third party sales agents through equipment activations and credit applications, facilitating continued positive relations with outside sales and increased activations. • Oversaw new customer authentications, using customer proprietary information and working with credit agencies, to decrease fraud on new activations and assist new customer with adding international services. Show less



Fred Myer Inc.

• Maryville, Washington

• Assistant Manager for Apparel Department

  • Apr 1997 - Jan 2000

  Managed over 30 employees for Apparel Department, including budgets, schedules, and all other daily activities. • Diagnosed and resolved scheduling concerns, making sure shifts were covered and employees were available for customer assistance and stock support. • Specialized in designing and implimenting floor displays, confirming up to company and vendor standards. Managed over 30 employees for Apparel Department, including budgets, schedules, and all other daily activities. • Diagnosed and resolved scheduling concerns, making sure shifts were covered and employees were available for customer assistance and stock support. • Specialized in designing and implimenting floor displays, confirming up to company and vendor standards.