Minh Anh Trần Thị
Business Operations Manager at YITEC- Claim this Profile
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Bio
Credentials
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Professional Scrum Master™ I (PSM I)
Scrum.orgAug, 2022- Sep, 2024 -
Google Project Management Certificate
CourseraJul, 2022- Sep, 2024
Experience
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YITEC
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Vietnam
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IT Services and IT Consulting
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1 - 100 Employee
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Business Operations Manager
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Jun 2021 - Present
• Support, develop, execute, and evaluate cooperation processes • Support, create and organize processes documents (guidelines, policies, template) • Support, improve, coach, and execute processes to facilitate cross-functional operation activities and collaboration • Set OKRs and KPIs • Evaluate team performance • Manage internal projects • Oversee and track day-to-day operations • Implement a new culture, remain company core values • Prepare and develop training documents for the Business Operation and Human Resources department (processes, forms, templates) • Build Human Resources Department (recruiting, training, and empowering) • Record and manage company invoices to facilitate decision-making • Design and build the internal financial dashboard • Estimate budget for projects • Work with customers on requirements and contracts • Evaluate and develop terms of contract • Project Assistant (IT outsourcing projects): prepare documents and activities to enhance Scrum team performance • Domain: Human Resources, Legal, and Finance • Used tools: MS Office/Google Suite, ClickUp, Figma, and so on
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cMetric
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Vietnam
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Market Research
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1 - 100 Employee
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Data Analyst
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Mar 2019 - Apr 2021
• Lead and manage the Data Analysis team (set KPIs, monitor progress) • Develop the Data analysis team (recruit, train & empower) • Preparing and developing training documents for the Data Analysis department (curriculum, forms, templates) • Collect high-level requirements from customers • Establish low-level requirements and estimate the scope of work • Lead and manage project teams (Thaco banding reports, public opinion reports for CDC Hanoi, AIS and MOH, and so on) • Lead team and prepare for a module of the AIS national training program • Build the database for CDC Hanoi Covid19 dashboard • Design dashboard and report (market research report, branding report, branding crisis report, evaluating marketing campaign report) • Collect and clean raw data • Design database and flow • Domain: Branding and Marketing • Used tools: Google Suite/Microsoft Office, PowerQuery, AppScripts, ClickUp, Reputa, and so on
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Education
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2016 - 2019
RMIT University Vietnam
Bachelor's degree, International Business
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