Experience

The Westin Jakarta

• Indonesia
• Hospitality
• 300 - 400 Employee

• Sales Manager

  • Mar 2021 - Present



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Sep 2019 - Feb 2021

  ∙In charge of whole Korean Market including FIT, MICE and the Embassy.∙Achieved rank 4 in Dec 2020 of Market Feeder while it wasn’t in top 10 for past 2 years.∙Achieved 100% success on 3 RFP global contract acceptances in 2020 while no Korean RFP accounts in last few years.∙Diversified Korean accounts ∙In charge of whole Korean Market including FIT, MICE and the Embassy.∙Achieved rank 4 in Dec 2020 of Market Feeder while it wasn’t in top 10 for past 2 years.∙Achieved 100% success on 3 RFP global contract acceptances in 2020 while no Korean RFP accounts in last few years.∙Diversified Korean accounts



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Jun 2018 - Aug 2019

  ∙In charge of Korea, Japan, Hongkong, Macao, Consulates and other international accounts.∙140% increase in Korean Market 2019 Q1 STLY. Successful negotiation in RFP. 3 Major Korean accounts are in Top 10 production producing 600~3,500 room nights.∙Read market, anticipate the production for next 6 months and prepare for alternative account to keep revenue and market pie. Achieved 300% on long staying goal.∙Increase on RFP ADR according to hotel strategy.∙Handled qualified MICE and events includes Korea National event more than 700 attendees attended and broadcasted in On-air and newspapers.∙Turned company HQ’s official complaint experience around into loyalty and appreciation.



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Korean market manager & Guest Service Manager

  • Apr 2017 - Apr 2018

  ∙Was awarded ‘Employee of the year 2017’ as a team leader 9 months after joined.∙Was awarded 2 times as ‘Service star’ according to result of working performances / KPI.∙Was recognized more than 50 times in good comments of guest satisfaction survey.∙Increase on RFP ADR of Korean market according to Sales 2018 Strategy.∙Kept looking for market business potential through various ways.∙Combined strengths of GRO and Sales department well and maintained production while competitors’ production decreased.



AYANA Resort and Spa, BALI

• Indonesia
• Hospitality
• 700 & Above Employee

• Guest Relations

  • Jun 2015 - Mar 2017

  Korean Guest Relation-Supervisor•Recognized many times by guests survey & personal blog•Responsible for 3 different categories of AYANA property (AYANA Resort & Spa Bali, AYANA Villa, RIMBA Jimbaran BALI by AYANA) which has total 771 rooms including villas. Korean Guest Relation-Supervisor•Recognized many times by guests survey & personal blog•Responsible for 3 different categories of AYANA property (AYANA Resort & Spa Bali, AYANA Villa, RIMBA Jimbaran BALI by AYANA) which has total 771 rooms including villas.



Seoul Club

• 1 - 100 Employee

• Front Office

  • Jan 2014 - Jun 2014

  • Exclusive service for Prominent figures(Chairman, CEO, Ambassador...etc) • Exclusive service for Prominent figures(Chairman, CEO, Ambassador...etc)



Pacific Islands Club Guam

• Internship

  • Mar 2011 - Feb 2012

  ∙Worked in various departments - Back office, Reservation, Front desk, Concierge, Guest Service, 7 F&B outlets and House Keeping.∙Was awarded ‘Employee of the month Oct 2011’ ∙Worked in various departments - Back office, Reservation, Front desk, Concierge, Guest Service, 7 F&B outlets and House Keeping.∙Was awarded ‘Employee of the month Oct 2011’



Outback Steakhouse

• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Oct 2008 - Dec 2010

  Assistant Manager & Training ManagerWas awarded as ‘Employee of the month’ & ‘Employee of the year’ Assistant Manager & Training ManagerWas awarded as ‘Employee of the month’ & ‘Employee of the year’