Minhadul Islam
Assistant Engineer at GENEW TECHNOLOGIES- Claim this Profile
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Bio
Credentials
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MikroTik Certified Network Associate
MikroTikFeb, 2022- Oct, 2024 -
MikroTik Certified Routing Engineer (MTCRE)
MikroTikApr, 2022- Oct, 2024
Experience
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GENEW TECHNOLOGIES
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China
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Telecommunications
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1 - 100 Employee
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Assistant Engineer
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Oct 2022 - Present
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Link3 Technologies Limited
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Bangladesh
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Information Technology & Services
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700 & Above Employee
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Technical Support Engineer
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Aug 2021 - Sep 2022
• Communicate clients through series of actions either face to face or over phone to resolve issues. • Responded to breakdowns and make expert level investigation of customer issues, identify their root cause, and provided solutions. • Recommended for repairing equipment and replacing parts if necessary. • Troubleshooting of systems and network complications at client end & diagnose and solved the issue related to Wireless structure. • Implement, monitor and maintain mikrotik router, proxy server, wireless devices, Security VPN and Fiber infrastructure with last mile Link3 devices. • Worked hand to hand with management. • Prepared monthly and annual report with proper validation and visualization through excel dashboards • Make up plan for immediate response on client enhancement request. • Handled peak hour pressure to minimize cost. • Maintained roaster scheduling. • Very professional to maintain working schedule and keep up with it. • Routing and Switching. • Outlook, Teams, OneDrive, MS Office applications management. • Pick regular user calls to provide business solutions, follow-up emails and tickets regularly. Show less
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Education
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East West University
Bachelor of Science, Electronics and Telecommunication Engineering