Assistant Engineer

• Oct 2022 - Present

Technical Support Engineer

• Aug 2021 - Sep 2022

• Communicate clients through series of actions either face to face or over phone to resolve issues. • Responded to breakdowns and make expert level investigation of customer issues, identify their root cause, and provided solutions. • Recommended for repairing equipment and replacing parts if necessary. • Troubleshooting of systems and network complications at client end & diagnose and solved the issue related to Wireless structure. • Implement, monitor and maintain mikrotik router, proxy server, wireless devices, Security VPN and Fiber infrastructure with last mile Link3 devices. • Worked hand to hand with management. • Prepared monthly and annual report with proper validation and visualization through excel dashboards • Make up plan for immediate response on client enhancement request. • Handled peak hour pressure to minimize cost. • Maintained roaster scheduling. • Very professional to maintain working schedule and keep up with it. • Routing and Switching. • Outlook, Teams, OneDrive, MS Office applications management. • Pick regular user calls to provide business solutions, follow-up emails and tickets regularly. Show less