IT Analyst

• Mar 2023 - Present

Information Technology Application Analyst

• Jul 2021 - Mar 2023

- Coordinates with other ITs in managing accounts with Azure Active Directory, life cycles of equipment, licensing and ensuring server is up and running in a fast-paced sales environment. - Develop and implement various Power Apps and Logic Apps to automate processes, making user-friendly products from feedbacks and create consistency throughout repetitive processes such as onboarding, offboarding and inventory management. - Providing on-call and remote support for a growing company of more than 400 employees.

System Management Specialist

• Nov 2020 - Jul 2021

- Managed software that were used by all Ministry operations staff to track resource usage for all preservation and operations work delivered both internally and externally. - Coached clients on how to use the software while helping them troubleshoot and documented logs, created detailed guides for others and maintenance purposes. - Worked closely with the Budget Manager to collect, study, and interpret large datasets from the Ministry’s database; conduct reports; perform accurate, successful data management

System Management Specialist

• Jul 2019 - Nov 2020