Experience

ICAST (International Center for Appropriate & Sustainable Technology)

• United States
• Strategic Management Services
• 1 - 100 Employee

• IT Help Desk Admin

  • Jan 2023 - Present



Taco Bell

• United States
• Restaurants
• 700 & Above Employee

• Information Technology Analyst

  • Nov 2021 - Jan 2023

  ●Analyze and recommend solutions for issues regarding new technology rollouts ●Troubleshoot and diagnose technology issues related to store databases, networks, and devices ●Resolve technical issues with LAN/WAN (IP schema) ●Manage user account database for Saba LMS ●Manage, run queries in, and repair SQL databases ●Coordinate dispatches for replacement hardware, technician visits, and repairs ●Handle high call volume, and resolve issues in a timely manner with courtesy and professionalism ●Communicate interdepartmentally to best support restaurant operations Show less



Neighborhood Healthcare

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• IT Technician

  • Dec 2019 - Apr 2021

  ●Provide end user support via in-person, remote sessions, phone, and email to over 1,000employees ●Manage and install computers, printers, medical hardware, and computer peripherals across 20 clinics within the County of San Diego ●Installed and configured new office printer infrastructure; Print server, Printer-Logic for all- cloud printing solutions, DHCP reservations ●Established, repaired and optimized networks by installing wiring, cabling, servers, and switches ●Collaborated with vendors to install data drops and resolve advanced network problems ●Administered SCCM and deployed Windows patches, updates, and application rollouts Show less



Perspecta

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Technician

  • Nov 2018 - Nov 2019

  Primary technician for Windows 10 In place upgrade via USB imaging / over the wire scriptProject, troubleshoot and document any discrepancies during the process ●Provide technical support for end-users for the County of San Diego, managing and theinstallations of over 10,000 devices ●Experienced with the functionality of security, engineering, and tax programs. Such asSymantec Endpoint Protection, AutoDesk Software, Mainframe, AS400, PowerBI, andmany more ●Excellent knowledge of basic networking (Ethernet, Switches, and access pointconfiguration) Show less



Neighborhood Healthcare

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Information Technology Internship

  • Apr 2018 - Nov 2018

  ●Provide end user support via in-person, remote sessions, phone, and email to over 1,000employees ●Manage and install computers, printers, medical hardware, and computer peripherals across 20 clinics within the County of San Diego ●Installed and configured new office printer infrastructure; Print server, Printer-Logic for all- cloud printing solutions, DHCP reservations ●Established, repaired and optimized networks by installing wiring, cabling, servers, and switches ●Collaborated with vendors to install data drops and resolve advanced network problems ●Administered SCCM and deployed Windows patches, updates, and application rollouts Show less