Experience

Initial Singapore

• Singapore
• Facilities Services
• 1 - 100 Employee

• Customer Care Coordinator

  • Mar 2016 - Present

  • Providing documentation and administrative support to Customer Support team and Customer Development team • Establish and maintain high level of customer satisfaction and good relationship with sales team and customers by providing excellent customer service • Understand customer's issue and provide them with a better solution • Reporting and system development • Meet customer if they need us to explain to them regarding their contract upfront • Providing documentation and administrative support to Customer Support team and Customer Development team • Establish and maintain high level of customer satisfaction and good relationship with sales team and customers by providing excellent customer service • Understand customer's issue and provide them with a better solution • Reporting and system development • Meet customer if they need us to explain to them regarding their contract upfront



Radiance PhysioFit Pte Ltd

• Singapore
• Wellness and Fitness Services

• Receptionist

  • Sep 2014 - Apr 2015

  • Explain and assist in solving problems related to members and/or customer queries • Analyse transactions, correct records and adjust errors • Contact members to ascertain data omitted on member details • Assist and remind members of payment dues and facility regulations • Understand the services, prices, timing schedules, various marketing promotional services, and similar items, as required • Prepare and forward completed paperwork to Accounts and Memberships Dept for all new signings and membership fees collections • Perform other generic administration and marketing related duties when assigned Show less