Experience

Flockjay

• United States
• Software Development
• 1 - 100 Employee

• Tech Fellow

  • Jun 2021 - Present

  Flockjay's mission is to make tech accessible for people from underrepresented communities. Flockjay provides emerging entrepreneurs the training they need to change the technology's current landscape. Fellows in Flockjay's honors program receive high-impact sales training from world-class experts Flockjay's mission is to make tech accessible for people from underrepresented communities. Flockjay provides emerging entrepreneurs the training they need to change the technology's current landscape. Fellows in Flockjay's honors program receive high-impact sales training from world-class experts



Xopti

• External Support

  • Apr 2021 - May 2021



WTD

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Delivery Driver

  • Nov 2020 - May 2021

  3rd party delivery driver for Amazon Receiving a route of 200-300 packages daily Loading roughly 9-11 50+ lb totes and any oversized packages into my delivery van Using “Mentor” safe driving app averaging an 850 FICO driving score with the maximum being 850 Promptly delivering Amazon packages to the designated address Contacting customers for location inquiries and to inform of package delivery DOT(Department of Transportation) certified driver 3rd party delivery driver for Amazon Receiving a route of 200-300 packages daily Loading roughly 9-11 50+ lb totes and any oversized packages into my delivery van Using “Mentor” safe driving app averaging an 850 FICO driving score with the maximum being 850 Promptly delivering Amazon packages to the designated address Contacting customers for location inquiries and to inform of package delivery DOT(Department of Transportation) certified driver



AAA SmartHome

• San Ramon, California, United States

• Member Experience Specialist

  • Dec 2019 - Mar 2020

  Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns Listen and probe for additional information as necessary. Make sound decisions… Show more Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service Identify situations that require special handling and coordinate with appropriate unit as necessary. ​Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up Process credit card and member billing transaction via available applications Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation Show less Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns Listen and probe for additional information as necessary. Make sound decisions… Show more Operate automatic call distribution (ACD) telephone set and PC Windows-based applications, to accurately receive record and respond to Members’ requests Properly answer and accurately process incoming telephone calls regarding service and other related areas, while demonstrating a pleasant and professional telephone manner. Take action, as necessary, to appropriately respond to a Member's needs and concerns Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service Identify situations that require special handling and coordinate with appropriate unit as necessary. ​Accurately enter information, comments and complaints regarding Members’ needs, including any special service considerations, in the system application. Forward complaint information to appropriate support for follow-up Process credit card and member billing transaction via available applications Suggest cross-selling opportunities that will enhance Member's experience; promote related programs as required by the Member’s individual situation Show less



Advanced Call Center Technologies, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2015 - Jul 2016

  Managed difficult or emotional customer situations; Responded promptly to customer needs; Solicits customer feedback to improve service; Responded to requests for service and assistance. Spoke clearly and persuasively in positive or negative situations; Listened and got clarification; Responded quickly and effectively to customer questions.· Multi tasked to document while speaking with the consumer. Looked for ways to improve and promote quality; Monitored own work to ensure… Show more Managed difficult or emotional customer situations; Responded promptly to customer needs; Solicits customer feedback to improve service; Responded to requests for service and assistance. Spoke clearly and persuasively in positive or negative situations; Listened and got clarification; Responded quickly and effectively to customer questions.· Multi tasked to document while speaking with the consumer. Looked for ways to improve and promote quality; Monitored own work to ensure quality. Followed instructions, responded to management direction; Committed to long hours of work when necessary to reach goals; Completed tasks on time or notified the appropriate management with an alternate plan Show less Managed difficult or emotional customer situations; Responded promptly to customer needs; Solicits customer feedback to improve service; Responded to requests for service and assistance. Spoke clearly and persuasively in positive or negative situations; Listened and got clarification; Responded quickly and effectively to customer questions.· Multi tasked to document while speaking with the consumer. Looked for ways to improve and promote quality; Monitored own work to ensure… Show more Managed difficult or emotional customer situations; Responded promptly to customer needs; Solicits customer feedback to improve service; Responded to requests for service and assistance. Spoke clearly and persuasively in positive or negative situations; Listened and got clarification; Responded quickly and effectively to customer questions.· Multi tasked to document while speaking with the consumer. Looked for ways to improve and promote quality; Monitored own work to ensure quality. Followed instructions, responded to management direction; Committed to long hours of work when necessary to reach goals; Completed tasks on time or notified the appropriate management with an alternate plan Show less