Head of Operations

• Jul 2020 - Present

Drive advancements in technology and facilitate process automation and process improvements. Responsible for maintaining an in-depth understanding of every aspect of our customer journey, our core processes and our “proven processes” impacting how our team delivers value to our agency partners. Maintain a strategic view on new and emerging technologies impacting our industry and translating that knowledge in strategic initiatives that align with our company mission and vision… Show more Drive advancements in technology and facilitate process automation and process improvements. Responsible for maintaining an in-depth understanding of every aspect of our customer journey, our core processes and our “proven processes” impacting how our team delivers value to our agency partners. Maintain a strategic view on new and emerging technologies impacting our industry and translating that knowledge in strategic initiatives that align with our company mission and vision. Provide day-to-day functional leadership for operations team consisting of operations specialists and data analysts.

Virtual Agency Relationship Manager

• Nov 2019 - Jul 2020

I am dedicated to helping our agency partners realize the unique value of our partnership. This is achieved through highly consultative, personalized interactions with our agency partners, increasing understanding, adoption and utilization of our products and services; and as a result, increasing agency partner growth, loyalty and retention with Indium. I am responsible for maintaining an in-depth understanding of all our products and services and customer segments and aligning that… Show more I am dedicated to helping our agency partners realize the unique value of our partnership. This is achieved through highly consultative, personalized interactions with our agency partners, increasing understanding, adoption and utilization of our products and services; and as a result, increasing agency partner growth, loyalty and retention with Indium. I am responsible for maintaining an in-depth understanding of all our products and services and customer segments and aligning that knowledge with company sales and marketing initiatives to develop growing and loyal agency partners.

Training Solutions Leader

• May 2016 - Nov 2019

I represent our brand in a positive light and by doing so help to increase brand awareness, growth and customer loyalty. I reflect our corporate identity in appearance, demeanor, values and ethics. Additionally, I am responsible for: • Creating and delivering promotional, training and consulting strategies that will strengthen our customer-product/service relationship and influence new and prospective customers to increase their engagement, production and loyalty. • Being a positive… Show more I represent our brand in a positive light and by doing so help to increase brand awareness, growth and customer loyalty. I reflect our corporate identity in appearance, demeanor, values and ethics. Additionally, I am responsible for: • Creating and delivering promotional, training and consulting strategies that will strengthen our customer-product/service relationship and influence new and prospective customers to increase their engagement, production and loyalty. • Being a positive spokesperson, an opinion leader and a community influencer who serves as an internal or external change agent to boost top-line revenue growth, create brand awareness and drive long-term customer loyalty.

Consultant, Process Management

• Feb 2012 - May 2016

Serve as a subject matter expert on a team which includes multiple functions, product lines, technology platforms, and business activities. Mentor, educate and train others on the use and execution of systems, processes and tools. Provide sales training to aid in the growth and success of the organization. Training and Retention support for NH, PA, MD, SC, OH, MI, IL, TX, AZ, UT, and CO. Responsible for complex business and systems process analysis, design, implementation and operation.… Show more Serve as a subject matter expert on a team which includes multiple functions, product lines, technology platforms, and business activities. Mentor, educate and train others on the use and execution of systems, processes and tools. Provide sales training to aid in the growth and success of the organization. Training and Retention support for NH, PA, MD, SC, OH, MI, IL, TX, AZ, UT, and CO. Responsible for complex business and systems process analysis, design, implementation and operation. Analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement and simplification.

OYS Stabilization Specialist

• Sep 2010 - Feb 2012

Team Leader

• Sep 2008 - Sep 2010