Experience

Cars.com

• United States
• Internet Publishing
• 700 & Above Employee

• Senior Quality Assurance Analyst

  • Mar 2014 - Present

  • Manual testing of websites and applications• Creating and executing manual test scripts for both regression and functional testing• Analyzing business and functional requirements to develop thorough test cases• Writing test plans that encompass new functionality while covering regression scenarios• Creating detailed defect reports and communicating issues/testing status to necessary stakeholders• Following testing processes and working through software releases to production environment• Working hand-in-hand with automation test team to identify and incorporate automated tests when appropriate

• Quality Assurance Analyst

  • Aug 2010 - Feb 2014

  • Testing of websites and applications • Creating and executing manual test scripts for regression and functional testing • Analyzing business and functional requirements to develop thorough test cases• Creating defect reports (Bugzilla) and communicating issues/testing status to Management• Following testing processes and working through software releases to production



Amerigroup

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst / Consultant

  • Jul 2007 - Mar 2010

  • Assisted with design specifications (requirements) and analysis for development of automated enrollment load program during migration to a new system (AMISYS to Facets) • Performed detailed user acceptance testing of newly written system processes (reporting, data extracts, electronic file loads) • Performed post go-live analysis and documented any issues for further development/re-testing • Served as primary analyst and QA tester for assigned projects • Served as liaison between user and I.T. business analyst/software developer during implementation of redesigned processes



Amerigroup

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Team Lead, Enrollment Operations

  • Apr 2006 - Jan 2007

  • Processed electronic membership files received from State Medicaid agencies and ensured accurate and timely loading into the system• Maintained Sarbanes-Oxley (SOX) compliance on all controls identified by Management• Provided training and assistance to team members as well as supported Management in tasks and projects as needed• Researched and provided feedback to State Medicaid agencies regarding eligibility discrepancies• Provided necessary reporting to State agencies to meet contractual requirements• Performed root cause analysis to identify system issues and made recommendations for process improvement as necessary

• Enrollment Analyst II

  • Apr 2004 - Apr 2006

  • Maintained and updated electronic enrollment files, utilizing the AMISYS system and MS Access• Researched and responded to eligibility inquiries received through various communications• Identified and resolved fundamental errors resulting from automated enrollment load process, as well as modified procedures to correct issues• Investigated and resolved discrepancies between enrollment database and State system, recognized through member reconciliation and quality checks• Developed and maintained detailed documentation for assigned market processes, along with providing training to other team members

• Enrollment Analyst I

  • Jun 1999 - Apr 2004

• Co-Team Lead, Claims

  • Mar 1999 - Jun 1999

  • Processed and analyzed complex medical claims in a production-oriented environment• Researched and resolved claims discrepancies received through member/provider communication• Produced various claims reports on a routine basis• Served as Senior Analyst, providing guidance and training to other analysts• Assumed supervisory role in absence of team lead and maintained a positive work environment

• Claims Analyst II

  • Feb 1999 - Mar 1999

• Claims Analyst I

  • Jul 1998 - Feb 1999



AcSel Corporation

• Data Entry Clerk

  • Sep 1997 - Jul 1998

  • Evaluated and processed patient charge tickets billed from provider (client) • Reconciled batches to meet month-end deadlines • Evaluated and processed patient charge tickets billed from provider (client) • Reconciled batches to meet month-end deadlines