Mindy Zeka
Quality Assurance Analyst at Consumer Direct Care Network- Claim this Profile
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Bio
Katherin Ivanov
Mindy and I worked together for many years performing QA for the company's CRM product. Mindy was excellent at reading requirements and developing test plans to cover them. She provided accurate testing estimates and often presented new features at the Iteration meetings. She was also responsible for performing the database upgrades for all of the QA databases. Mindy has a pleasant personality and always got along well with her team members. I enjoyed working with her and she would be a great addition to any QA team.
Katherin Ivanov
Mindy and I worked together for many years performing QA for the company's CRM product. Mindy was excellent at reading requirements and developing test plans to cover them. She provided accurate testing estimates and often presented new features at the Iteration meetings. She was also responsible for performing the database upgrades for all of the QA databases. Mindy has a pleasant personality and always got along well with her team members. I enjoyed working with her and she would be a great addition to any QA team.
Katherin Ivanov
Mindy and I worked together for many years performing QA for the company's CRM product. Mindy was excellent at reading requirements and developing test plans to cover them. She provided accurate testing estimates and often presented new features at the Iteration meetings. She was also responsible for performing the database upgrades for all of the QA databases. Mindy has a pleasant personality and always got along well with her team members. I enjoyed working with her and she would be a great addition to any QA team.
Katherin Ivanov
Mindy and I worked together for many years performing QA for the company's CRM product. Mindy was excellent at reading requirements and developing test plans to cover them. She provided accurate testing estimates and often presented new features at the Iteration meetings. She was also responsible for performing the database upgrades for all of the QA databases. Mindy has a pleasant personality and always got along well with her team members. I enjoyed working with her and she would be a great addition to any QA team.
Experience
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Consumer Direct Care Network
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United States
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Home Health Care Services
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700 & Above Employee
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Quality Assurance Analyst
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Dec 2020 - Present
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Aptos Retail (Formerly Apropos/CRS/Epicor)
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Lynnwood, WA/Remote
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Sr. Software QA Tester
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May 2006 - Jul 2020
As a Software QA Developer, I was accountable for testing all aspects of the Customer Relationship Management (CRM) module, including new feature development, maintenance of existing product code, regression testing and primary CRM QA responsibilities for integration testing with all other products in the retail suite. ● Developed and executed comprehensive test plans based on requirement specifications for complicated features to uncover, identify and document issues, certifying that software was developed as designed, with exceptional quality. Completed testing in both QA and product integration environments. ● Provided testing estimates during agile planning and daily scrum meetings ensuring on time and quality software delivery for sprint deadlines. ● Reported defects/bugs with clear, concise and comprehensive repro steps for issues found in the software. Validated fixes in both UI and database entries resulting in a higher quality product. ● Reviewed design specifications with both Business Analyst and Developers to gain a solid understanding of business requirements and determine any deficiencies or ambiguities maximizing efficiency in the testing process. ● Conducted integration testing with cross-functional teams prior to each release, increasing overall customer confidence in the product suite. ● Upgraded software versions, maintained and completed additional setup on multiple servers used for QA and integration testing. Created and maintained comprehensive documentation on the upgrade/install process, to ensure success regardless of team member availability. Show less
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Technical Support Analyst
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Nov 2000 - Sep 2006
Provided technical support for a vast variety of retailers using Epicor's selection of retail management/merchandising and point of sale applications. Provided technical support for a vast variety of retailers using Epicor's selection of retail management/merchandising and point of sale applications.
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Bank of America
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United States
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Banking
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700 & Above Employee
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Help Desk Support Specialist
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Nov 1988 - May 2000
Held multiple roles within the Bank of America Help Desk ● Help Desk Officer - Supported staff with hardware and software issues for both computer and phone systems. ● Equipment repair dispatcher/Parts Room coordinator - Worked in internal call center, logged equipment issues and dispatched appropriate technicians to repair. Maintained the parts room, dispensed, ordered and completed inventory. ● Payroll Processor - Completed by-monthly processing of hourly payroll for 100+ technicians. Show less
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Education
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Nathan Hale High School
Community
