Experience

Pedernales Electric Cooperative

• United States
• Utilities
• 400 - 500 Employee

• Member Relations Analyst

  • Jul 2013 - Present

  •Confidently lead my team with new cooperative changes and business processes •Execute the ability to problem solve ensuring the member’s issues are resolved under minimal supervision •Selected as an Analyst to learn, test and incorporate a new software program •Assisted with the testing of new features to implement to our current system•Provide and maintain records of interactions and transactions regarding billing, service orders, requests, collections, etc •Answer phone calls in a pleasant manner and provide our membership with accurate,consistent information to keep them informed •Follow in accordance with internal cash management procedures•Volunteer for United Charities and the SWORD Safety Committee Show less



Omni Dental Group

• Austin, TX

• Treatment Coordinator

  • Jan 2013 - Jul 2013

  •Provided excellent customer service to all patients as the first point of contact •Greeted patients, scheduled appointments, and discussed billing •Maintained email correspondence for communication with patients •Followed the cash handling procedures daily at close out•Performed daily clerical duties •Provided excellent customer service to all patients as the first point of contact •Greeted patients, scheduled appointments, and discussed billing •Maintained email correspondence for communication with patients •Followed the cash handling procedures daily at close out•Performed daily clerical duties



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • May 2011 - Dec 2012

  •Assisted in managing an office of 8 Management Trainees, 6 service agents and a fleet of 350 cars on a daily basis •Managed customer complaints with no supervision •Provided excellent customer service to our customers and referring sources •Marketing visits to existing accounts in the community to ensure their satisfaction •Given the role as the point of contact for the new hire Management Trainees •Assisted in managing an office of 8 Management Trainees, 6 service agents and a fleet of 350 cars on a daily basis •Managed customer complaints with no supervision •Provided excellent customer service to our customers and referring sources •Marketing visits to existing accounts in the community to ensure their satisfaction •Given the role as the point of contact for the new hire Management Trainees



Austin Oral Surgery

• Surgical Technician

  • Jul 2010 - May 2011

  •Provided excellent customer service to all patients as the first point of contact •Responsible for patient accounts and keeping current with their needs •Informed patients of the newest technology in dental care, such as, implant surgery •Provided excellent customer service to all patients as the first point of contact •Responsible for patient accounts and keeping current with their needs •Informed patients of the newest technology in dental care, such as, implant surgery