Traffic Expeditor

• Feb 2022 - Present

Business Operations Coordinator

• Jan 2021 - Feb 2022

Customer Service Representative

• Sep 2019 - Jan 2021

Customer Account Representative

• 2017 - Sep 2019

I work in regional account management as a key liaison between the company and external customer and internal stakeholders. I work cross-functionally with schedulers, transportation, logistics, sales and supply chain to meet customer expectations. My position includes order, demand and incident management. I help resolve issues through collaboration and research. I cooperate with other departments to put preventative measures in place to minimize future issues through communication and problem-solving. I track and communicate changes and escalate as appropriate to ensure the company is proactive in meeting the customer’s needs. My focus is to maintain and manage strong customer relationships serving with trust, reliability, and consistency. Show less

Customer Account Specialist

• Feb 2014 - Sep 2017

▪ Served as the single point of contact for all internal and external departments that support assigned accounts. ▪ Assisted sales team, brokers and customers with information related to sales, shipping inventory, training, literature and sales support orders. ▪ Maintained documents, files, and communications necessary to support business as outlined in Home & Garden policies. ▪ Monitored all account activity related to pricing, credit and transportation and took appropriate action in accordance with customer agreements, contracts and departmental policies. ▪ Handled incoming calls and inquiries from customers and sale representatives in the corporate and distribution sections all across the United States and Canada ▪ Experience with SAP applications in regard to customer service ▪ Assisted customers effectively by solving customer disputes. Used problem solving skills and company resources to find solutions ▪ Used patience and analytical skills to work through difficult situations everyday Show less

Personal Assistant

• Aug 2013 - Jan 2014

▪ Managed owner’s calendar, scheduled appointments, interviews and meetings ▪ Created and maintained a filing system, keeping necessary documents readily accessible when required ▪ Screened phone calls, letters and emails on behalf of owner ▪ Attended training in sales, marketing, and product line ▪ Worked with web designer to create web sites for two separate businesses ▪ Took dictation and typed correspondence ▪ Interacted with a variety of people on behalf of the owner ▪ Sourced and ordered office supplies and equipment ▪ Managed monthly bills and conducted research on the internet ▪ Worked with Veterans Affairs via correspondence and phone regarding grants and home improvement for disabled veterans Show less

Fitness Receptionist and Technician serving United States Airforce

• Aug 2010 - Jul 2013

• Inventoried $8,500 worth of USAF supplies and equipment with a 100% accountability, and zero discrepancies noted by government inspectors. • Created equipment maintenance plan using AF standards and operation manuals to ensure preventative maintenance measures for over $325,000 worth of fitness equipment. • Contributed in the planning and execution of incentive and intramural programs, and special events, enhancing morale and a sense of community for military personnel ▪ Designed a training plan for seasonal workers to identify and enforce AF requirements emergency procedures, safety training, and day to day practices ▪ Acted as Primary records custodian for personnel training concerning corporate, safety, and on the job training requirements ▪ Passed NACI background investigation Show less