Experience

Nacho Daddy

• United States
• Restaurants
• 1 - 100 Employee

• Operations Training Manager

  • Oct 2020 - Present

• Training and Development Manager

  • Jul 2019 - Present



Hard Rock Hotel & Casino, Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Training and Development Manager

  • Mar 2016 - Mar 2017

  Facilitated New Hire Orientation and various leadership development classes such Emotional Intelligence & DISC. Created guest service motivation for Team Members. Facilitated New Hire Orientation and various leadership development classes such Emotional Intelligence & DISC. Created guest service motivation for Team Members.



Luxor Hotel & Casino

• United States
• Hospitality
• 300 - 400 Employee

• Learning and Development Manager

  • Apr 2015 - Mar 2016

  Developed departmental specific 5S Guest Service Training and facilitated train the trainers for department leads. Planned and executed Luxor MAP, CAP, HIP and IMAP Resort Knowledge Days. Received certification to facilitate ASPIRE and co-facilitated ASPIRE for Luxor & Excalibur Properties June -August 2015 Develops monthly Rounding Skill builders to prepare management and staff to be successful in problem resolution, empathy and exceptional service. Facilitates the skill builders at monthly train the trainers to ensure management is successful during their Team Updates. Facilitates bi-monthly New Hire Orientations and has updated the material by creating a Prezi presentation to add to the visual experience of new hire. Planned Workday Profile Event in the Luxor EDR to assist with Workday Recruitment roll out. Inputting completions and managing events in Insider Education. Sending out bi-weekly email reminders to ensure we are compliant by end of year. Show less



The Mirage

• United States
• Hospitality
• 500 - 600 Employee

• Education Supervisor

  • Apr 2013 - Apr 2015

  Developing and implementing new training and incentive programs for the The Secret Garden and Dolphin Habitat. Created and put in to effect Employee of the Month program for Secret Garden & Dolphins Habitat staff. Lead to significant increase in Employee Survey Scores. Lead the Secret Garden and Dolphin Habitat to win the 2014 Chairmen’s Service Excellence Award for Q3. Winner of Fall 2014 Supervisor in the Spotlight Supervising 30 staff members of the education department including recruiting, interviewing, scheduling, staff incentives, training and guest service coaching for the Secret Garden. Scheduling, staffing and supervision of special events held at the Secret Garden and Dolphin Habitat. Administrating high end VIP tours and guest programs Show less



Bellagio

• United States
• Hospitality
• 700 & Above Employee

• Training Coordinator

  • Jul 2012 - Apr 2013

  Facilitated weekly Bellagio New Hire Orientation and Vendor Orientation. Created scripts for Bellagio back of house service initiative Stop Pause Greet. Revamped New Hire Orientation material by creating new curriculum (Prezi) and applying design changes to training environment. Organized and assisted with the planning and execution of Service Olympics. Facilitated weekly Bellagio New Hire Orientation and Vendor Orientation. Created scripts for Bellagio back of house service initiative Stop Pause Greet. Revamped New Hire Orientation material by creating new curriculum (Prezi) and applying design changes to training environment. Organized and assisted with the planning and execution of Service Olympics.



Panevino Restaurant

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Cocktail Server

  • Dec 2011 - Jul 2012



Nevada State Democratic Party

• United States
• Political Organizations
• 1 - 100 Employee

• Presidential Caucus Organizer

  • May 2011 - Sep 2011

  Developed, organized and facilitated Caucus trainings for 40 plus volunteers on weekly basis. Planned and organized Caucus and Campaign events. Trained and managed 40 plus volunteers to meet and exceed quota of phone banking and canvassing for campaigns and caucus. Developed, organized and facilitated Caucus trainings for 40 plus volunteers on weekly basis. Planned and organized Caucus and Campaign events. Trained and managed 40 plus volunteers to meet and exceed quota of phone banking and canvassing for campaigns and caucus.



Mandalay Bay Resort and Casino

• Hospitality
• 700 & Above Employee

• Cocktail Server

  • Feb 2011 - Jul 2011



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• Cocktail Server

  • Feb 2011 - Jul 2011



Stratosphere hotel and casino

• Roxy's Diner

  • Jun 2005 - Feb 2011

  Singing Food Server Singing Food Server