Experience

OpTech Consulting

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• BY Dispatcher WMS Technical Consultant

  • Sep 2022 - Present



Synergy Retail Support Ltd

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• JDA/Blue Yonder Dispatcher Systems Analyst

  • Mar 2021 - Sep 2022



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• JDA/BY Dispatcher Analyst

  • Aug 2019 - Mar 2021

  • Providing first line support to the Direct and Retail operations• Maintain users accounts• Returns data fixing• Controlling the flow of the operations and monitoring all areas in the warehouse using WMS JDA, MetaPack and WCS Knapp KiSoft and SCADA• Developing strong communication channels within the departments and across the operation to ensure a smooth transition from one shift to the next.• Supporting other DHL /Debenhams sites and cross docks• Support WMS improvements (JDA system on Retail)• Using KiSoft and SCADA to manage the flow of the site and to challenge the operation when the flow stops• Investigating and recording issues in a timely manner and reporting to DHL IT Service Desk / Salsa / Knapp• Developing, maintaining and ensuring clear and effective documentation of WMS processes and procedures• Playing an active role in maintaining training, re-training, new hire training at the operations level, creating required data in test/training environment• Assessing admins after training• Supporting new release testing against customer requirements



DHL Supply Chain

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Super User

  • Oct 2018 - Aug 2019

  • Providing first line support to the Direct and Retail operations• Maintain users accounts• Returns data fixing• Controlling the flow of the operations and monitoring all areas in the warehouse using WMS JDA, MetaPack and WCS Knapp KiSoft and SCADA• Developing strong communication channels within the departments and across the operation to ensure a smooth transition from one shift to the next.• Supporting other DHL /Debenhams sites and cross docks• Support WMS improvements (JDA system on Retail)• Using KiSoft and SCADA to manage the flow of the site and to challenge the operation when the flow stops• Investigating and recording issues in a timely manner and reporting to DHL IT Service Desk / Salsa / Knapp• Developing, maintaining and ensuring clear and effective documentation of WMS processes and procedures• Playing an active role in maintaining training, re-training, new hire training at the operations level, creating required data in test/training environment• Assessing admins after training• Supporting new release testing against customer requirements

• Warehouse Operative

  • Jul 2015 - Oct 2018