Experience

Anantara Hotels, Resorts and Spas
• Thailand
• Hospitality
• 700 & Above Employee
• Revenue Manager

  • Feb 2023 - Present


Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• • Jan 2019 - Feb 2023

  Oversee daily operations of Rooms, F&B and OOD Revenue Management, e-Commerce, Distribution, and Reservations Department. Implement hotels revenue strategies to offer suitable pricing and rates and assist in optimizing manpower for periods of higher demand and lower demand. Collaborate cross-functionally to support revenue audit procedures. Compile revenue manual reports for month end and business plan.• Developed 2021 budget for all revenue streams (Rooms, F&B, OOD, and miscellaneous) along with all comments and trend analysis.• Finalizing main accounts deals in absence of the Director of Sales and Marketing.• RGI to rise against competition figures with almost 200 %• Maintaining long term accounts to stay in the Hotel within heavy competition post-COVID and cutting costs• Implementing and monitoring upselling scheme for FO to achieve 250 % above LY in Other room revenue • Introducing for the first time the meta search campaigns for the current Hotel for 2021.• Solid selling strategy for 2021 to achieve 3 % above budget in total Hotel revenue YT Show less

• • May 2018 - Dec 2018

  Provided high-level support to productivity framework development for Revenue, Reservations, e-Commerce, and Digital Distribution. Assisted with setting up business processes and systems involving revenue management techniques including market segmentation, pricing structures, correct data sets, and demand forecasts. Managed reservation services and responded to crisis situations to ensure consistency in providing exceptional guest experiences. • Achieved 44% compensation of main account, surpassed average of 10% of occupancy 2018, and attained YTD 1 out 5 RGI for Djibouti Palace Kempinski.• Produced all E-commerce related newsletters, managed display campaigns, and monitored Google Analytics and promotions distribution.• Devised plans to boost hotel bookings and revenue, using TravelClick. Show less



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• • Aug 2017 - Apr 2018

  Orchestrated all operational aspects for reservation management within Intercontinental Semiramis. Implemented revenue management strategies. Managed inventory of 703 rooms. Directed team to deliver service excellence. Facilitated operational meetings to highlight performance expectations. Performed staff assessments, coached staff members, and carried out appraisals to reward team and individual performance. Fostered adaptable and encouraging working environment and resolved internal disputes. • Significantly increased employee survey participation from 25% to 75% within two months in 2017.• Elevated RGI ranking from three up to two during Christmas and New Year Holiday season of 2017. • Promoted three of employees to supervisory level 2017 and 2018 and played integral role in professional development. Show less

• • Jun 2011 - Jul 2017

  Managed reservation functions to efficiently process all reservations for InterContinental Doha. Updated new RFP accounts and new company accounts. Resolved all guest complaints by following hotel’s set procedures and ensuring guest satisfaction. Checked revenue in NRG segment. Tracked daily, MTD, and YTD statistics. Prepared and submitted all reservations reports pertaining to cancellations, reservations entered, no-shows, travel agency commission, and daily pick up and rate variance.• Developed groups Holidex/Opera and Group link tool.• Updated hotel content on official website.• Assisted with generating revenue reports including monthly forecast, trend, BOB, and market share comments. Show less



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Reservations Agent

  • May 2009 - May 2011

  Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all package plans. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts. Prepares expected arrival list for front office use. Assists in preregistration activities when appropriate. Monitors advances deposit requirements. Handles daily correspondence. Responds to inquiries and makes reservations as needed. Makes sure that files are kept up to date. Maintains a clean and neat appearance and work area at all times. Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees. Walk around with the client and ensure that they secure whatever services they are in need of. Getting information about areas of interest in order to target more clients in particular seasons. Making arrangements for clients’ travel programs. To be aware of all front office procedures and assist with reception duties when required. To be fully aware of and adhere to health and safety, fire and bomb threat procedures. Willing to undertake any reasonable request made by management in any other areas of the house. Show less