Experience

GLOBAL SECUTIVE, LLC

• Technology, Information and Internet

• Sales and Account Management Support Specialist

  • Dec 2019 - Present

  Princeton, New Jersey, United States

• Sales Support / System Administrator

  • Mar 2017 - Present

  Princeton, New Jersey Secutive is your most trusted choice for health, travel and ancillary insurance coverage for students and cultural exchange participants. We represent American and European A-rated insurance companies as well as leading assistance providers in the US and globally and offer worldwide travel medical & accident insurance (including medical evacuation and repatriation), third party liability, baggage, trip cancellation insurance and 24/7 assistance services, tailored to the requirements of… Show more Secutive is your most trusted choice for health, travel and ancillary insurance coverage for students and cultural exchange participants. We represent American and European A-rated insurance companies as well as leading assistance providers in the US and globally and offer worldwide travel medical & accident insurance (including medical evacuation and repatriation), third party liability, baggage, trip cancellation insurance and 24/7 assistance services, tailored to the requirements of the cultural exchange and educational travel market. Our range of top insurance relationships allows us to always act flexibly and custom-tailor products for our clients. With offices in the US and Germany we assist our clients across multiple time zones. Our eSecutiveTM platform provides our customers and their participants with market-leading online services, which are complementary to all our insurance products. We strive to continually improve our services, respond to market requirements, and always remain customer centric.



Compass Benefits Group

• Insurance
• 1 - 100 Employee

• Account Manager

  • May 2016 - May 2017

  Fresno, California Area



Royal T Management

• United States
• Real Estate
• 1 - 100 Employee

• Manager

  • Mar 2014 - May 2016

  Fresno, California Area • Assist manager as needed in the operations of apartment community • Responsible for all managerial duties in the managers absences • Providing administrative assistant and support to property manager • Update property’s budgets and meeting deposits and occupancies goals • Ensured superior customer experience by addressing customers concerns, demonstrating empathy and resolving problems on the spot. • Politely assisted prospects and residents with information and follow-ups in… Show more • Assist manager as needed in the operations of apartment community • Responsible for all managerial duties in the managers absences • Providing administrative assistant and support to property manager • Update property’s budgets and meeting deposits and occupancies goals • Ensured superior customer experience by addressing customers concerns, demonstrating empathy and resolving problems on the spot. • Politely assisted prospects and residents with information and follow-ups in person, via phone, and online • Outside marketing by building relationships with surrounding businesses Show less



Fresno Textbooks

• Manager

  • Jul 2012 - Mar 2014

  Fresno, California Area • Managing store, daily inventories and assisting customers through ecommerce. • Monthly data entry on all California orders on Microsoft Excel and Word • Assist customers with excellent customer services and customer satisfaction • Cash handling through buying and selling books • Earned management trust by serving as key holder, responsibly opening and closing store. • Politely assisted customers in person and via telephone. • Served as the main liaison between customers… Show more • Managing store, daily inventories and assisting customers through ecommerce. • Monthly data entry on all California orders on Microsoft Excel and Word • Assist customers with excellent customer services and customer satisfaction • Cash handling through buying and selling books • Earned management trust by serving as key holder, responsibly opening and closing store. • Politely assisted customers in person and via telephone. • Served as the main liaison between customers, management and sales team. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently in person and online Show less



Lao Dhamma Sacca Temple

• United States
• Religious Institutions

• Office Management/Marketing Intern

  • Jan 2013 - Jun 2013

  Fresno, California Area • Helped build a foundation for the nonprofit organization. • Worked on flyers, brochures, and donation letters. • Planned and coordinated special events for over 1000 people. • Managed and worked directly with financial, public relation, special events department to generate over $3000 in donation within 3 weeks. • Generated income by leveraging social media websites. • Targeted both offline and online consumers by designing a multi-­‐pronged and comprehensive marketing… Show more • Helped build a foundation for the nonprofit organization. • Worked on flyers, brochures, and donation letters. • Planned and coordinated special events for over 1000 people. • Managed and worked directly with financial, public relation, special events department to generate over $3000 in donation within 3 weeks. • Generated income by leveraging social media websites. • Targeted both offline and online consumers by designing a multi-­‐pronged and comprehensive marketing strategy. • Developed partnerships with local businesses to secure third party promotions. Show less



Highway City Community Development

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Service Learning Marketing Project

  • Jan 2011 - May 2011

  Fresno, California Area • Developed marketing plan and strategy to increase education, awareness and support for community thrift store • Exceeded canned goods donation goal by 36%; Collected 660 nonperishable canned goods for Highway City Thrift Store • Promoted special event to high school students through Facebook • Designed and distributed event fliers targeted to the interests of high school students



Thanyarak Institute

• English Teacher Volunteer

  • Mar 2010 - Mar 2010

  Pathum Thani, Thailand -While studying abroad I volunteered to teach English to Thai students in Thailand for a month -Organized and developed a teaching plan to drug rehabilitation patients -Taught 30-40 patients ages 13-30 basic conversational English and well known phrases



John's Incredible Pizza Company

• Restaurants
• 1 - 100 Employee

• Guest Services Representative

  • Feb 2007 - Dec 2009

  Fresno, California Area • Built long-­‐term customer relationships and advised customers on purchases and promotions • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. • Maintained company/non-­‐profit booth setup and distributed information at events for nonprofit outreach • Booked events, staffed front desk, and handled clerical duties • Answered an average of 50 calls per day by addressing customer inquiries, solving problems… Show more • Built long-­‐term customer relationships and advised customers on purchases and promotions • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. • Maintained company/non-­‐profit booth setup and distributed information at events for nonprofit outreach • Booked events, staffed front desk, and handled clerical duties • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Set up and explained new VIP membership cards. • Staffed conferences and birthday parties of up to 1,000 people, providing banquet style serving and smaller group activities Show less