Experience

Al Ahly Mortgage Finance (AMF)

• Financial Services
• 1 - 100 Employee

• Senior Business Development Specialist

  • Jan 2022 - Present

• Business Development Specialist

  • Aug 2020 - Jan 2022

  1) Call center customer service (Inbound Calls, Outbound Calls, Preparing daily- monthly and yearly reports with statistics).2) Supporting Marketing department (revising Website content and Brochure) to speed the process.3) Handling Campaigns (pre, pending clients and portfolio).4) Handling Facebook and Website inquiries on time. 5) Handling and following up NBE campaigns.6) Handling the collection complains and issues carefully for customer satisfaction.7) Assisting sales department by preparing the excel sheets for credit department to be able to execute the mortgage amount for CHC portfolio for projects.8) Backing up Sales department face to face customer service.9) Transferring sales leads to the sales department. Show less



Eagle-Chemicals Group

• Egypt
• Chemical Manufacturing
• 100 - 200 Employee

• Export Documentation Specialist

  • Oct 2019 - Apr 2020

  1) Create loading instructions for warehouse department. 2) Prepare and audit export documentation for export shipments. 3) Ensure vessel transaction payments are made on time. 4) Submit timely document instructions to shipping lines and / or other third party industry providers. 5) Create, assemble and present applicable export documentation required per country specific destination in accordance with export laws and regulations. 6) Follow up the shipments after loading and keep customer updated with all new updates. 7) Solve any issue related to the outstanding shipments until they arrive to customer's warehouse. 8) Handle customers' complaints and special requests. 9) Maintain export files in an organized and cataloged system. 10) Ensure compliance with export laws and regulations. Show less



Middle East Broadcasting Networks

• United States
• Broadcast Media Production and Distribution
• 400 - 500 Employee

• Business Coordinator

  • Jan 2018 - Sep 2019

  1) Support office financial operations, including: reconciling check and petty cash expenses, travel reimbursement, documenting expenses to corporate finance. 2) Serve as travel coordinator and answer questions, resolve issues and be the principle point of contact for all travel matters in Cairo. 3) Create travel authorization forms, obtain proper approval signatures, and send to travel providers for acquisition of tickets. Process travel authorizations for staff members as needed. 4) Develop, maintain and update approved filing system for the Cairo office. Search and retrieve information as needed. 5) Draft communications and respond regularly to requests for information under the direction of the Cairo Business Manager. 6) Prepare general correspondence, memos, charts, tables, graphs, business reports, plans, etc. Proofread copy for spelling, grammar, layout, accuracy and clarity of information. 7) Maintain positive work atmosphere through professional communications and approach to customers, vendors, staff and management. 8) Perform additional related duties and take on other responsibilities as dictated by events and circumstances. Show less



ExceedExpress International Freight Forwarder

• Sheraton

• Account Manager

  • May 2017 - Dec 2017

  *Sales & Marketing *Handling Customers Profiles and outgoing work *Sales & Marketing *Handling Customers Profiles and outgoing work



CIB Egypt

• Banking
• 700 & Above Employee

• Callcenter Agent

  • Feb 2016 - May 2017



Egypt Today Magazine

• Egypt
• Media Production
• 1 - 100 Employee

• Sales Coordinator (Internship)

  • Jul 2012 - Aug 2012



Orascom Construction PLC

• Egypt
• Construction
• 700 & Above Employee

• Contrack- Logistics department (Internship)

  • Aug 2011 - Sep 2011



Premier Services and Recruitment

• Egypt
• Human Resources
• 100 - 200 Employee

• Human Resources (Internship)

  • Jul 2010 - Aug 2010

  1) Massive Campaigns. 2) Searching for Cvs meeting the required criteria within the company data base. 3) Screening for advertisement received Cvs. 4) Scheduling candidates to attend the interviews. 1) Massive Campaigns. 2) Searching for Cvs meeting the required criteria within the company data base. 3) Screening for advertisement received Cvs. 4) Scheduling candidates to attend the interviews.