Community Involvement Director

• May 2023 - Present

Greeting Department - Supervisor

• Feb 2019 - Sep 2023

• Checked in 700+ residents and guests daily while managing proficiencies in telephone and front-desk reception within a high-volume environment in an organized fashion resulting in an efficient check in process. • Trained new employees in the Book Department, including operating the guest credit POS system, keeping the designated area tidy, and the best customer engagement practices. • Managed customer complaints by answering and offering solutions based on knowledge accumulated from work experience to create an organized and efficient work environment. Show less

Accounting Intern

• Jun 2023 - Aug 2023

• Conducted 20+ meticulous audits of expense report receipts and vendor files, ensuring compliance with company policies and accounting standards, using Concur AP, Microsoft Excel, and NitroPro. • Analyzed alongside accounting team daily with accurate and timely data entry tasks, primarily focusing on Accounts Payable and related areas, contributing to smooth functioning of financial operations. • Designed and curated company's weekly newsletter using Canva and Office365 to develop presentations and infographics for financial pitches. • Performed administrative tasks, maintained 150+ customer and employee files and prepared business correspondence for 5+ energy projects. Show less

Lead Instructional Assistant

• Feb 2021 - Jun 2023

• Evaluated 190+ students’ progress and created tailored lesson plans based on students' strengths and learning styles leading to a higher retention rate and an increase in state exam scores by 30%. • Hired and trained 15+ new employees in the Early Learning Department, including teaching methods, lesson planning, creating student progression graphs, grading while engaging with the student, and keeping the designated area tidy. • Managed a variety of customer service including answering the telephone, responding to emails, and face-to-face progress meetings with parents. • Offered transparency on prices to increase customer satisfaction within the community resulting in 15-30 additional students joining monthly. Show less

Lead Coach

• Mar 2020 - Mar 2021

• Created a unique sports lesson weekly by analyzing fundamental skills the children needed improvement in. Top range of five to ten kids weekly with a focus on improving that one area resulting in a foundation of skill before entering the competitive sports environment. • Trained and collaborated with new employees on weekly lesson plans to make them feel included and have their creative input to create more unique ideas resulting in staff satisfaction and increased retention rates with the families. Show less