Experience

Epic Healthcare Staffing Shared Services, Inc.

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• US Payroll Specialist

  • Feb 2022 - Present

   Review individual timesheets for accuracy.  Process reimbursements, bonuses, and salary adjustments to be included in payroll processing.  Monitor the accuracy of stipends calculation for employees.  Weekly processing of payroll using ADP WorkforceNow.  Ensuring that employees are paid on time and in the correct amount.  Handle complaints about incorrect payments and resolve discrepancies.  Conduct regularly scheduled audits of payroll records to ensure continued accuracy.  Maintain and update database of personnel information and accurate payroll records.  Prepare and update the organization’s payroll procedures or documentation.  Prepare reports to relevant departments about payroll, company budget, and expenses.  Review weekly PTO and Sick balances to maintain accuracy and report any discrepancies.  Input weekly new hires including proper setup of taxes and benefits.  Weekly audit of personnel data to maintain accuracy.  Review every submitted contract change and update the records and systems accordingly.  Process employee terminations and payouts.  Conduct training for newly hired associates and help familiarize them with the systems and processes. Show less



iSupport Worldwide

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• US Payroll Specialist

  • Jun 2019 - Feb 2022

   Review and analyze submitted input for all on-cycle and off-cycle payrolls  Validate accuracy of system calculated payroll data - EE and ER taxes and benefits  Responsible in the timely preparation and submission of tax files for statutory compliance  Ensure the timeliness of bank file processing and submission  Prepare Journal reports for accounting purposes  Checking and audit of payroll reports to be submitted for Internal and External audit  Prepare and audit Quarter and Year-End reports including W2s  Address payroll concerns received from employees or other Payroll Administrators  Create and/or update process documentations  Train colleagues about the payroll process Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• US Payroll and Tax Specialist - Client Support

  • Feb 2014 - Dec 2018

   Provides real-time processing support to clients using a web-based US payroll processing system.  Addresses client inquiries regarding U.S. Federal, State and Local taxes.  Reviews the company’s statutory compliance requirements.  Conducts setup of accruals, retirement benefits and cuztomized employee deductions.  Assists in the maintenance and troubleshooting of the client’s General Ledger Interface.  Handles client escalations regadinng complex issues.  Tier 2 or next-level support for frontliners Show less



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative - Capital One

  • Aug 2011 - Dec 2013

   Assists callers on questions regarding their credit card balances and transactions.  Submits reports on credit card theft on behalf the cardholder  Conducts basic fraud and disputes investigation  Assists callers on questions regarding their credit card balances and transactions.  Submits reports on credit card theft on behalf the cardholder  Conducts basic fraud and disputes investigation



ACS, A Xerox Company

• SM Mall of Asia Complex, Pasay

• Claims Specialist - Humana

  • Oct 2009 - Apr 2011

   Answers provider inquiries regarding client health coverage  Analyzes and processes provider claims for unpaid patient coverage  Answers provider inquiries regarding client health coverage  Analyzes and processes provider claims for unpaid patient coverage



SUTHERLAND GLOBAL SERVICES UK LTD

• Export Bank Plaza, Ayala, Makati

• Customer Service Representative

  • Feb 2009 - Aug 2009

   Assists sellers on questions regarding their account  Validates sellers’s claims againts buyers  Assists sellers on questions regarding their account  Validates sellers’s claims againts buyers



kgb Philippines, Inc.

• Santa Rosa, Laguna

• Customer Service Representative

  • Sep 2008 - Mar 2009

   Answers subscriber questions about anything thru text or chat  Answers subscriber questions about anything thru text or chat