Experience

NASCO SAE

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Branch Manager

  • Jul 2021 - Present



Banna Tours

• Alexandria, Egypt

• Manager

  • May 2017 - Sep 2021

  Managing and organizing all travel operations among other senior and junior travel counselors, maximize revenue through selling all our products/services while maintaining high level of customer satisfaction. Managing and organizing all travel operations among other senior and junior travel counselors, maximize revenue through selling all our products/services while maintaining high level of customer satisfaction.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Travel Supervisor

  • Mar 2011 - Mar 2017

  - Supervise subordinates through managing and organizing all travel operations among other senior and junior travel counselors.- Maximize revenue through selling all TC products/services while maintaining high level of customer satisfaction.

• Senior Travel Counselor

  • Jan 2009 - Mar 2011

  • Assists in training of new counter employees and ensure full cohesion and understanding to the branch targets• Maintaining computer based and paper files, answering office inquiries and performing administrative tasks• Assist in Debtors collection• Management of effective movement of all stocks within location (Cash, air tickets, cash vouchers, passports…)• Ensures adherence of clients’ requests and needs to reach maximize satisfaction• Handles clients’ problems• Maintain high level of customer service with following quality standards• Maintain Client relationship management• Emphasizes cooperation and team approach to work• Develop one’s skills and knowledge to cope with the on-going changes in the business• Follow up the training process for assistant travel counselors with senior travel counselors • Assists in computer training of new counter employees and carry out the necessary follow up to ensure their full understanding for the system• Check and distribute internal emails among counter staff• Ensures timely accounting of all transactions carried out during the day by the senior staff• Supervises hand-over process• Coaches other staff towards job goals• Takes responsibility for actions.• Deputizes assistant branch manager/team leader in case of absence or leave. Show less

• Travel Consultant

  • May 2007 - Jan 2009

  • Ensures adherence of clients’ requests and needs to reach maximize satisfaction• Handles clients’ problems• Maintain high level of customer service with following quality standards