Mina Ajgoune
Customer Success Manager at Adobe France- Claim this Profile
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English Full professional proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Ashley Sass
I worked with Mina and the Maintenance Renewals Team very closely when I first started with Business Objects (now SAP). We worked together with the Spanish markets, and she was invaluable in helping me get up to speed in helping the clients. Her energy, focus and enthusiasm are infectious. Socially, she is also a great person to spend time with. Without doubt, she will always add value to any team. Highly recommended,
David Grosperrin
You cannot work with Mina Ajgoune and not be simultaneously charmed, energised and inspired. Mina brings to her team great passion and energy . She has distinguished herself by her ability to surpass challenging targets while helping all around her, building superlative relationships with clients but also managing a team of sales. Having a manager like Mina on our team was an amazing experience.
Ashley Sass
I worked with Mina and the Maintenance Renewals Team very closely when I first started with Business Objects (now SAP). We worked together with the Spanish markets, and she was invaluable in helping me get up to speed in helping the clients. Her energy, focus and enthusiasm are infectious. Socially, she is also a great person to spend time with. Without doubt, she will always add value to any team. Highly recommended,
David Grosperrin
You cannot work with Mina Ajgoune and not be simultaneously charmed, energised and inspired. Mina brings to her team great passion and energy . She has distinguished herself by her ability to surpass challenging targets while helping all around her, building superlative relationships with clients but also managing a team of sales. Having a manager like Mina on our team was an amazing experience.
Ashley Sass
I worked with Mina and the Maintenance Renewals Team very closely when I first started with Business Objects (now SAP). We worked together with the Spanish markets, and she was invaluable in helping me get up to speed in helping the clients. Her energy, focus and enthusiasm are infectious. Socially, she is also a great person to spend time with. Without doubt, she will always add value to any team. Highly recommended,
David Grosperrin
You cannot work with Mina Ajgoune and not be simultaneously charmed, energised and inspired. Mina brings to her team great passion and energy . She has distinguished herself by her ability to surpass challenging targets while helping all around her, building superlative relationships with clients but also managing a team of sales. Having a manager like Mina on our team was an amazing experience.
Ashley Sass
I worked with Mina and the Maintenance Renewals Team very closely when I first started with Business Objects (now SAP). We worked together with the Spanish markets, and she was invaluable in helping me get up to speed in helping the clients. Her energy, focus and enthusiasm are infectious. Socially, she is also a great person to spend time with. Without doubt, she will always add value to any team. Highly recommended,
David Grosperrin
You cannot work with Mina Ajgoune and not be simultaneously charmed, energised and inspired. Mina brings to her team great passion and energy . She has distinguished herself by her ability to surpass challenging targets while helping all around her, building superlative relationships with clients but also managing a team of sales. Having a manager like Mina on our team was an amazing experience.
Experience
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Adobe France
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France
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Jan 2017 - Present
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Adobe
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United States
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Software Development
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700 & Above Employee
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Senior License Management Consultant
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Jan 2012 - Dec 2016
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SAP
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Germany
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Software Development
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700 & Above Employee
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License Compliance Manager
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2008 - 2011
« License Management Services: defence of the Intellectual property rights, ensuring that Business Objects and SAP terms and regulations (or conditions) are followed and supporting customers on being compliant ». - Identifying clients and organising remote or on site license reviews - Setting up model and methodology - Coordinating actions between the different actors : legal department, lawyer firm, technical experts, sales, management, customers - Auditing customers license… Show more « License Management Services: defence of the Intellectual property rights, ensuring that Business Objects and SAP terms and regulations (or conditions) are followed and supporting customers on being compliant ». - Identifying clients and organising remote or on site license reviews - Setting up model and methodology - Coordinating actions between the different actors : legal department, lawyer firm, technical experts, sales, management, customers - Auditing customers license usage - Leading the planning and the execution of license review campaigns across EMEA - Negotiating with non compliant customers at C level: Key Global Accounts, SME - Ensuring customers pay the license over-deployed - Proactively building and developing network of partners Show less « License Management Services: defence of the Intellectual property rights, ensuring that Business Objects and SAP terms and regulations (or conditions) are followed and supporting customers on being compliant ». - Identifying clients and organising remote or on site license reviews - Setting up model and methodology - Coordinating actions between the different actors : legal department, lawyer firm, technical experts, sales, management, customers - Auditing customers license… Show more « License Management Services: defence of the Intellectual property rights, ensuring that Business Objects and SAP terms and regulations (or conditions) are followed and supporting customers on being compliant ». - Identifying clients and organising remote or on site license reviews - Setting up model and methodology - Coordinating actions between the different actors : legal department, lawyer firm, technical experts, sales, management, customers - Auditing customers license usage - Leading the planning and the execution of license review campaigns across EMEA - Negotiating with non compliant customers at C level: Key Global Accounts, SME - Ensuring customers pay the license over-deployed - Proactively building and developing network of partners Show less
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SAP BusinessObjects
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United States
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Software Development
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700 & Above Employee
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Maintenance Renewal Manager
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2004 - 2007
- Responsible for a team of Maintenance Renewal Account Managers covering the French and the South West Europe market - Administrating, supervising, training, mentoring and development of individuals on the team - Responsible for yearly appraisals and disciplinary meetings - Focusing on repeat business, cross-selling and up-selling to achieve and to over-achieve targets and objectives - Responsible for ensuring sufficient pipeline to achieve targets - Ensuring all communication… Show more - Responsible for a team of Maintenance Renewal Account Managers covering the French and the South West Europe market - Administrating, supervising, training, mentoring and development of individuals on the team - Responsible for yearly appraisals and disciplinary meetings - Focusing on repeat business, cross-selling and up-selling to achieve and to over-achieve targets and objectives - Responsible for ensuring sufficient pipeline to achieve targets - Ensuring all communication is clear and accurate both internally (referrals, market knowledge, CRM data correct and loaded) and externally when dealing with customers - Coordinating and liaising with Sales Managers, Credit Control, Order Management, and Sales Operations to ensure efficient operations and well-synchronised processes
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Maintenance Renewal Account Manager
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2001 - 2004
- In charge of renewing maintenance and technical support contracts, Accounts covered; France : Finance and public sectors, SMB, partners Spain : All sectors Other Global Accounts : ISI Mars, BNPP, Vodafone, Société Générale, Aventis, HSBC - Ensuring targets were met within specified deadlines - Consistently overachieved targets - Processing and analysing maintenance renewal opportunities using the CRM and invoicing software - Negotiating maintenance pricing with… Show more - In charge of renewing maintenance and technical support contracts, Accounts covered; France : Finance and public sectors, SMB, partners Spain : All sectors Other Global Accounts : ISI Mars, BNPP, Vodafone, Société Générale, Aventis, HSBC - Ensuring targets were met within specified deadlines - Consistently overachieved targets - Processing and analysing maintenance renewal opportunities using the CRM and invoicing software - Negotiating maintenance pricing with customers - Meeting with customers to fully understand and to discuss technical and contractual matters with CFO and COO - Working closely with Account Managers, Support Engineers, Sales Administration, Finance Team to ensure the successful sale of maintenance contracts
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Harte Hanks - Slough, U.K.
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Slough, England, United Kingdom
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Telesales
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2000 - 2001
- Developing business in France, Spain, Belgium and Switzerland - Clients included Cabletron Systems, Nortel Networks, Lotus and Lucent Technologies - Developing business in France, Spain, Belgium and Switzerland - Clients included Cabletron Systems, Nortel Networks, Lotus and Lucent Technologies
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Education
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1998 - 1999
University of Lille 1 Sciences and Technology
Level Postgraduate, in International Trade with a Franco-British orientation -
1997 - 1998
University of Lille 1 Sciences and Technology
Master’s Degree, in Business Strategy -
1996 - 1997
Universidad de Málaga
Diploma in Business Administration and Management -
1994 - 1996
University of Lille 1 Sciences and Technology
Degree, in Business Strategy
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