Executive Butler

• Aug 2018 - Present

- Responsible for guest pre arrival requirement such a preferences, special dietary / allergic, special occasion, etc. - Ensure guest experience upon arrival (from airport till hotel) is up to satisfaction. - Providing outstanding service as a personal butler on any guest request during the stay. - Performing as a concierge to arrange guest leisure activities, dining reservation, and transportation requirement. - Promote and up selling hotel product and other services. - Responsible for guest pre arrival requirement such a preferences, special dietary / allergic, special occasion, etc. - Ensure guest experience upon arrival (from airport till hotel) is up to satisfaction. - Providing outstanding service as a personal butler on any guest request during the stay. - Performing as a concierge to arrange guest leisure activities, dining reservation, and transportation requirement. - Promote and up selling hotel product and other services.

Villa Host Coordinator (Room Controller)

• Nov 2017 - Jun 2018

- Weekly villa allocation based on guest preferences and coordinating guest special requestwith concerned department.- Managing administrative work like mailing, scheduling, payroll, department inventory, etc.- Upselling hotel product and services like SPA & Wellness, Food & Beverages, Privatedining, Villa Upselling.

Villa Host (Butler)

• Nov 2015 - Oct 2017

- Performed role as a front office to provide personalize service including in villa check-in and in villa check-out.- Performed role as housekeeping inspector in order to make sure cleanliness of guest villa and guest special request is done.- Performed role as a concierge in order to give extra information to the guest about local attraction in the city, as well arranging transportation.- Be aware of guest preferences and allergies in any subject and update in Opera for future visits.- Created special set-up (bed or bath set-up) for guest special occasion to make their stay memorable.- Upselling hotel product and services like SPA & Wellness, Food & Beverages, Private dining, Villa Upselling. Show less

Housekeepinng Attendant

• May 2014 - Jan 2015

- Making-up guest rooms based on Standard Operational Procedure (SOP). - Chemicals knowledge for daily usage and deep cleaning. - Prepared VIP rooms as well with VIP amenities for VIP arrivals. - Reported room status on daily basis to supervisor in charge for future action - Lost and Found handling. - Making-up guest rooms based on Standard Operational Procedure (SOP). - Chemicals knowledge for daily usage and deep cleaning. - Prepared VIP rooms as well with VIP amenities for VIP arrivals. - Reported room status on daily basis to supervisor in charge for future action - Lost and Found handling.

Student Internship

• Oct 2012 - Mar 2013