Experience

Blockchain.com

• United Kingdom
• Internet Publishing
• 700 & Above Employee

• Vice President of Customer Success

  • Jul 2021 - Present



Dropbox

• United States
• Software Development
• 700 & Above Employee

• Head of Customer Success

  • Jan 2019 - Jan 2021

  Austin, Texas Area Lead a team of 4 managers / 30 post-sale professionals within our Customer Success and Renewal teams. Our organization nurtures, expands, retains, and builds advocacy across Dropbox Business clients ranging in size from 100 seats to 20,000+ seats.

• Chief of Staff, Americas Revenue

  • Aug 2017 - Jan 2019

  Austin, Texas Area • Chief of Staff to VP of Sales, Americas; provide strategic and operational support to VP and entire Americas Sales organization • Collaborate with Sales leadership, Finance & Business Strategy teams on the planning & execution of Outbound go-to-market strategy, including deep involvement & execution in a go-to-market overhaul and change management strategy for 2018 fiscal year • Act as right-hand to VP in quarterly attainment and of over-achievement against key sales metrics by… Show more • Chief of Staff to VP of Sales, Americas; provide strategic and operational support to VP and entire Americas Sales organization • Collaborate with Sales leadership, Finance & Business Strategy teams on the planning & execution of Outbound go-to-market strategy, including deep involvement & execution in a go-to-market overhaul and change management strategy for 2018 fiscal year • Act as right-hand to VP in quarterly attainment and of over-achievement against key sales metrics by creating and reinforcing pipeline & forecast management and best practices • Practice independent analysis and judgement in prioritizing situations requiring action on behalf of VP, and execute as needed to deliver commitments in timely manner; when necessary, horizontally manage VP’s direct reports in order to ensure high-priority commitments are fulfilled • Lead and project manage high-priority initiatives with cross-functional teams including strategic planning (incl. territory/quota/comp planning), organizational design (incl. hiring strategy, performance management standards, re-org management), and KPI design • Design and manage communications strategy on behalf of VP, including cadence and tone of internal communications, in addition to acting as voice of VP when necessary • Build and scale operational processes to drive organizational efficiency and visibility across regions

• Enterprise Strategy

  • Jan 2014 - Jul 2017

  San Francisco Founding member of enterprise strategy & solutions team that helped grow Dropbox Business sales & adoption into over 55% of the Fortune 500, including reputable brands like News Corp, Ecolab, Under Armour, Expedia and many more.



Westside Nannies | San Francisco

• Co-founder & Director of San Francisco Office

  • Oct 2010 - Dec 2013

  San Francisco Co-founded and directed San Francisco branch of world-class boutique domestic placement agency, known for its white glove service approach and top-notch candidate pool. Westside Nannies was founded in 2005 in Beverly Hills, CA, and has placed nannies and other domestic professionals with high-profile families within the entertainment, sports, technology and business industries. Notable PR highlights include inTouch Magazine, The Insider, OK Magazine, E! News, and Entertainment Tonight.



Premier Equity Resource Corporation

• Executive Assistant

  • Aug 2009 - Aug 2010

  San Rafael, CA Acted as gatekeeper for president of boutique residential mortgage firm. Managed all administrative support for Principal and occasionally assisted with personal errands. Assisted with live purchase and refinance transactions, new business, operations, and client relations.



CNN

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Larry King Live - Media Intern

  • Sep 2007 - Dec 2007

  Washington D.C. Metro Area Fall Semester Internship Program. Assisted with video production, guest relations, and web presence. Proposed and implemented updated Web 2.0 outreach plan, creating social media campaigns resulting in 40K Facebook fans and 1M Twitter followers. Researched and suggested web content to provide program viewers further insight on subject matter of nightly program.



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• The Lyon Group, Sales & Marketing Intern

  • Jun 2006 - Sep 2006

  San Francisco, CA



City and County of San Francisco

• United States
• Government Administration
• 700 & Above Employee

• Intern

  • Jun 2005 - Aug 2005

  San Francisco, CA Summer Internship Propgram. Supported liaison to Mayor, (current Supervisor of District 7), with daily tasks Attended daily supervisor meetings & recorded notes for Liaison. Assisted Liaison with press requests, media packages, and fan mail. Worked with campaign staff on mailers, community group formation, phone trees, etc.