Flooring Design Specialist

• Jan 2022 - Present

Sales Professional

• Sep 2021 - Dec 2021

Retail Store Manager

• Jun 2020 - Sep 2021

Supervisor

• Jan 2017 - Apr 2020

⇰ Create & maintain an accurate database using different operating systems. ⇰ Over 150% in customer satisfaction reviews on a consistent basis ⇰ High Success rate with Saleforce ⇰ Developing & implementing marketing tools to drive business based on company’s needs ⇰ Troubleshooting, research & analyzing customer requests. Resolve igh all inquiries at the first tier (i.e. billing,service upgrade, sales, plans modifications & products) ⇰ Create & maintain an accurate database using different operating systems. ⇰ Over 150% in customer satisfaction reviews on a consistent basis ⇰ High Success rate with Saleforce ⇰ Developing & implementing marketing tools to drive business based on company’s needs ⇰ Troubleshooting, research & analyzing customer requests. Resolve igh all inquiries at the first tier (i.e. billing,service upgrade, sales, plans modifications & products)

Senior Consultant

• Mar 2005 - Mar 2016

⇰ Effectively achieved high performance reviews while identifying and assessing customers needs by data research ⇰ Achieve & excel monthly quota (I.e. obtain business leads, cold calls, retail sales). ⇰ Accurately record & update customer account details & issues by logging into the software ⇰ Administrative responsibilities, follow-up calls, send and receive inventory. ⇰ Secretarial duties (follow-ups, telephone, filing, inventory, data research). ⇰ Maintaining employment database

Sales and Operation Trainer

• Feb 2005 - Jan 2007

⇰ Effectively achieved high performance reviews ⇰ Trained +150 employees; Interviewed +50 candidates; Hire; Promoted 4 employees ⇰ Data entry; Reviewing and updating reports quarterly and annually ⇰ Lead high producing business trips & developed various At&t contract offices in SE markets ⇰ Effectively achieved high performance reviews ⇰ Trained +150 employees; Interviewed +50 candidates; Hire; Promoted 4 employees ⇰ Data entry; Reviewing and updating reports quarterly and annually ⇰ Lead high producing business trips & developed various At&t contract offices in SE markets

Sales and Operation Manager

• Jun 2003 - Sep 2004

⇰ Accountable for orientation, hiring, & training. ⇰ Financial Administration - Accounts receivable and payable ⇰ Coordinating seminar & conference calls for COO & CEO's; scheduling appointments; ⇰ Entry level sales; Help desk ⇰ Accountable for orientation, hiring, & training. ⇰ Financial Administration - Accounts receivable and payable ⇰ Coordinating seminar & conference calls for COO & CEO's; scheduling appointments; ⇰ Entry level sales; Help desk