Technical Support Associate

• Jan 2023 - Present

Customer Success Specialist

• Nov 2021 - Present

Suport Agent

• Apr 2020 - Nov 2021

Call Center Agent

• Nov 2019 - Feb 2020

Call center agent (broker), working on global financial market • Building relationships with clients. • Negotiating deals with clients. • Closing deals. • Analyzing data and market trends • Processing sales transactions. • Demonstrating a solid understanding of the company's products or services. • Networking to attract potential clients. Call center agent (broker), working on global financial market • Building relationships with clients. • Negotiating deals with clients. • Closing deals. • Analyzing data and market trends • Processing sales transactions. • Demonstrating a solid understanding of the company's products or services. • Networking to attract potential clients.

Electrolux brand ambassador

• Mar 2018 - Nov 2019

• Promoting products, raising brand awareness and increasing sales. • Managing consumer interactions professionally, efficiently and with good communication skills. • Acknowledging and appropriately greeting and assisting every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution. • Leveraging superior product technical knowledge and resources to resolve consumer product questions. • Effectively presenting and making recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs. • Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements. • Exceeding established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution. • Driving efficiency and change through continuous personal and team improvements. • Providing back-up support for other queues and departments as necessary. Show less

Service Crew

• Sep 2013 - Dec 2017

Service and Drive through worker. •Greet customers as they enter and thank them for their business as they leave •Ensure food safety standards are being followed •Prepare food according to the burger chain’s specifications •Clean and maintain designated area during downtime •Take customer orders correctly and efficiently •Resolve customer complaints as necessary by redoing their order Service and Drive through worker. •Greet customers as they enter and thank them for their business as they leave •Ensure food safety standards are being followed •Prepare food according to the burger chain’s specifications •Clean and maintain designated area during downtime •Take customer orders correctly and efficiently •Resolve customer complaints as necessary by redoing their order