Systems Network Analyst

• Jan 2023 - Present

Network Administrator

• Aug 2017 - Feb 2023

System Administrator

• Aug 2015 - Aug 2017

• Responsible for Lab equipment configuration and maintenance of hardware and software within the Lab. • Lays out, configures, tests, troubleshoots, repairs and modifies Lab computer systems and peripheral equipment. • Creates sketches, drawings, and schematics to clarify design details and functional criteria for Lab computer and communication systems hardware and operating software. • Recommends changes in Lab hardware and software installation and recovery procedures to simplify… Show more • Responsible for Lab equipment configuration and maintenance of hardware and software within the Lab. • Lays out, configures, tests, troubleshoots, repairs and modifies Lab computer systems and peripheral equipment. • Creates sketches, drawings, and schematics to clarify design details and functional criteria for Lab computer and communication systems hardware and operating software. • Recommends changes in Lab hardware and software installation and recovery procedures to simplify system management through the test and recovery cycle. • Prepares lab environment (hardware and software) for each testing cycle for the conduct of functional, operational, and environmental tests. • Provides configuration and other technical assistance as may be required through the test cycle. • Analyzes and interprets test data. Write technical reports and develops charts, graphs, and schematics to describe and illustrate system's operating characteristics, malfunctions, deviations from design specifications, and functional limitations for consideration by engineers in broader determinations affecting system design and laboratory procedures. • Delivers tested software and/or hardware with documentation for further action in accordance with the Lab Operating Policy. • Develop, implement and support custom application software, reports, and monitoring dashboards. • Compiles implementation documentation through the combination of vendor supplied and internally developed documentation. • Provides technical and programming support to project team. • Analyzes business needs and makes appropriate application software modifications. • Tests application software modifications to ensure accuracy of changes. • Prepares application software documentation. • Works with project team members to design, test and install application software modifications. • Develop, implement and support custom application software, reports, and monitoring dashboards

IT Operations Analyst II

• Aug 2013 - Aug 2015

• Manage the Operations Center NOC as IT Operations Analyst II, assisting all Seminole Tribe Casinos, Hard Rock Hollywood, Hard Rock Tampa, Brighton Casino, Seminole Classic Casino, Immokalee Casino and Coconut Creek Casino. • Managing the application Numara Footprints by updating the applications accordingly, attributes entries and updates, deletion of unused entries, Licenses updates, redesigning by making changes to the application interface layouts, update users account and agents… Show more • Manage the Operations Center NOC as IT Operations Analyst II, assisting all Seminole Tribe Casinos, Hard Rock Hollywood, Hard Rock Tampa, Brighton Casino, Seminole Classic Casino, Immokalee Casino and Coconut Creek Casino. • Managing the application Numara Footprints by updating the applications accordingly, attributes entries and updates, deletion of unused entries, Licenses updates, redesigning by making changes to the application interface layouts, update users account and agents through Domain Controller. • Assist and resolve all the applications issues from all the Seminole Gaming properties related to applications failures including Active Directory, Microsoft Exchange, Footprints IT Management, HRLogix, iSeries SWS/MMS, LMS, CMP, Power Winners, TIS Ticket Insert Systems, SDS Slot Data Systems, Data Services, Idera Database Monitoring QCCSS Monitoring System, Kronos, Infinium, GHS Gaming Hospitality Solutions, GCA Global Cash Access. • Assist all properties IT personnel inquiries to make changes in Solarwinds applications by updating, deleting and refining templates within the application. In addition assisting IT related inquires and appropriate directions of applications specialist • Provides directions to Operations Analyst I, with daily task, including but not limited under directions of Director of Network Enterprise approvals to update tickets generated from all the Seminoles properties, delegating task with others, providing guidance and updates of projects.

Slot Technician Supervisor

• Oct 2003 - Mar 2012

Manage Technical Department compose of 22 Slot Technicians provide technical support and training to Slot Technicians Level I,II, III, Communicate in daily basis with customers face to face, providing the best customer service as possible, customers are number one priority to make sure they have and enjoyable day at the Casino. Manage over 2400 Slot machines to make sure machines are in proper functional on daily basis. Responsible of installing, programming settings and troubleshooting… Show more Manage Technical Department compose of 22 Slot Technicians provide technical support and training to Slot Technicians Level I,II, III, Communicate in daily basis with customers face to face, providing the best customer service as possible, customers are number one priority to make sure they have and enjoyable day at the Casino. Manage over 2400 Slot machines to make sure machines are in proper functional on daily basis. Responsible of installing, programming settings and troubleshooting slot gaming machines from several vendors, Bally all platforms, IGT all platforms, WAP, Ainsworth, Williams WMS, Atronics, Konami, AC-Coin & Aristocrat Set programming TCP/IP protocols on slot machines set configures and pre-set data on machines. Managing I-View systems, Management DCM Database, Management Access Database containing all the Information from the Slot machines. Upload software Image Operating System to Slot machines and set proper denomination to EGM machines. Install, assemble, and troubleshoot I-view Systems on EGM machines, Install SD cards onto I-view System all versions, Ram clear I-view operating System Install network cables and Cisco switches and network slot machines. Coordinate projects and configuring pre-set data from Excel documents and convert it to Access Database view and create report to ease projects. Control and Analyze records of machines malfunctions using Access databases including Microsoft Access and Excel and query important data pertaining to malfunctions issues. Advised related supervisors and managers of related upgrades and malfunction of slot machines to escalate to proper vendors. Received constantly Training on Adaptive Management, Hiring Strategically, Effective Communication, Managing Performance, Coaching Counseling and Performance Show less Manage Technical Department compose of 22 Slot Technicians provide technical support and training to Slot Technicians Level I,II, III, Communicate in daily basis with customers face to face, providing the best customer service as possible, customers are number one priority to make sure they have and enjoyable day at the Casino. Manage over 2400 Slot machines to make sure machines are in proper functional on daily basis. Responsible of installing, programming settings and troubleshooting… Show more Manage Technical Department compose of 22 Slot Technicians provide technical support and training to Slot Technicians Level I,II, III, Communicate in daily basis with customers face to face, providing the best customer service as possible, customers are number one priority to make sure they have and enjoyable day at the Casino. Manage over 2400 Slot machines to make sure machines are in proper functional on daily basis. Responsible of installing, programming settings and troubleshooting slot gaming machines from several vendors, Bally all platforms, IGT all platforms, WAP, Ainsworth, Williams WMS, Atronics, Konami, AC-Coin & Aristocrat Set programming TCP/IP protocols on slot machines set configures and pre-set data on machines. Managing I-View systems, Management DCM Database, Management Access Database containing all the Information from the Slot machines. Upload software Image Operating System to Slot machines and set proper denomination to EGM machines. Install, assemble, and troubleshoot I-view Systems on EGM machines, Install SD cards onto I-view System all versions, Ram clear I-view operating System Install network cables and Cisco switches and network slot machines. Coordinate projects and configuring pre-set data from Excel documents and convert it to Access Database view and create report to ease projects. Control and Analyze records of machines malfunctions using Access databases including Microsoft Access and Excel and query important data pertaining to malfunctions issues. Advised related supervisors and managers of related upgrades and malfunction of slot machines to escalate to proper vendors. Received constantly Training on Adaptive Management, Hiring Strategically, Effective Communication, Managing Performance, Coaching Counseling and Performance Show less