Blogger

• Nov 2022 - Present

Manager

• Jul 2012 - Sep 2022

founder of elite international floorball tournaments Cassovia Floorball since 2016 founder of various amateur floorball tournament Cassovia Floorball, including traditional event Christmas tournament - in 2019 the biggest Christmas sport event in Slovakia with 50 registered teams and over 400 participants - as head of tournaments responsible for end to end event management - marketing a promotion of tournament (including social media and press release) - accounting and budget management - communication with teams, local government representatives and other business partners - leading of organizing team (up to 10 people) team leader and head coach of women division of club Žltý Sneh Košice - responsible for accounting and budget management - responsible for all sport activities (mainly planning of training process) - event management including (e.g. home matches, trips to foreign tournaments etc.) - communication with sport federation, local government representatives, partners and parents Show less

Junior Specialist

• Sep 2020 - Mar 2021

- providing customer service through phone, live chat and mail communication for Czech and Slovak market - translation of various in-app phrases and website articles to Slovak and Czech - performing identity checks and updating customer profiles in CRM infrastructure (Salesforce) - support onboarding process of new clients including basic education about xStation and MetaTrader platform and Capital Markets - resolving of customer claims in JIRA - accounting of incoming deposits and withdrawals of clients through bank transfer and payment gateway (PayPal, PayU) Show less

Customer Account Specialist

• Jul 2020 - Aug 2020

Processing of Customer Finance complex activities for companies within Deutsche Telekom Group focused on Polish market - Charging and invoicing - collection and payment allocation activities within CUF department - monthly/quarterly/yearly complex closing activities - communicate with the internal/external customers - work on other ad-hoc and regular requests/tasks - participate in project work Processing of Customer Finance complex activities for companies within Deutsche Telekom Group focused on Polish market - Charging and invoicing - collection and payment allocation activities within CUF department - monthly/quarterly/yearly complex closing activities - communicate with the internal/external customers - work on other ad-hoc and regular requests/tasks - participate in project work

Sales Development Specialist

• Apr 2020 - Jun 2020

• Qualifying prospects across Europe, increasing customer growth for Uber Freight's Shipper Platform Product Launch• Researching leads and scrubbing information for clear prospect discovery• Identifying key information for target segments and applying critical data-entry to CRM infrastructure (Salesforce)• Contributing to the accuracy and efficiency of future lead generation and sales sprints• Continually meeting activity and KPI targets, contributing to overall sales team performance Show less

Community Support Specialist

• Jul 2019 - Apr 2020

• Supporting Uber customers on the Czech and Slovak markets• Delivering high-quality service across multiple support platforms (e-mail, phone), escalating issues when necessary (English, Czech or Slovak language)• Handling multiple issues simultaneously to efficiently solve a large number of inquiries• Solving user's problems and addressing unsatisfactory experiences, building loyalty among new users• The most important qualities for my job are - passion, empathy, ability to build a loyalty, triage of issues, pinch of diplomacy and in the end enthusiasm for work Show less

Customer Care Agent

• Jan 2019 - Jun 2019

- solving Slovak and Czech IQOS customers requests delivered by phone, email and social medias including complaints and managing replacing of devices - working on daily basis on CRM Salesforce and Sprinklr and various other systems - short time assignment on KYC project - solving Slovak and Czech IQOS customers requests delivered by phone, email and social medias including complaints and managing replacing of devices - working on daily basis on CRM Salesforce and Sprinklr and various other systems - short time assignment on KYC project

Content Editor

• Sep 2015 - Dec 2015

Intern in PTTA Publishing as text editor. Intern in PTTA Publishing as text editor.

Student Intern

• Jun 2014 - Sep 2014

political marketing political marketing

Summer Intern

• Jun 2013 - Aug 2013

assistent in enforcement department assistent in enforcement department