Experience

Dom kulture "Studentski grad"

• Education Management
• 1 - 100 Employee

• System Engineer

  • Oct 2019 - Present

  - Manage and monitor all installed systems and infrastructure- Proactively ensure the highest levels of systems and infrastructure availability- Monitor and test application performance for potential bottlenecks, identify possible solutions. - Maintain security, backup, and redundancy strategies- Participate in the design of information and operational support systems- Install, configure, test, and maintain operating systems, application software, and system tools- IT and tech support for all users (all levels)- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks



Gajic IT

• Serbia
• IT Services and IT Consulting

• Self-Employed (Freelance)

  • Oct 2012 - Present

  - Smart Home Systems Design and Implementation- IoT Smart Devices Design and Implementation- Remote Controlled Systems- IT System Security Assessment - Video Surveillance Solutions - Computer Systems and Network Security - Energy Saving Solutions - Structured Cabling- Technical Support, Troubleshooting, and Consulting - Smart Home Systems Design and Implementation- IoT Smart Devices Design and Implementation- Remote Controlled Systems- IT System Security Assessment - Video Surveillance Solutions - Computer Systems and Network Security - Energy Saving Solutions - Structured Cabling- Technical Support, Troubleshooting, and Consulting



ARHS Developments Hellas

• Greece
• IT Services and IT Consulting
• 200 - 300 Employee

• Service Desk Specialist

  • Mar 2018 - Dec 2018

  IT Service Desk Project in partnership with OTE Cosmote's E-Value - Technical support for Coca-Cola business users. - Remote troubleshooting and installation of software and updates - ServiceNow Ticket System management - SAP portal management (IDM, Wave2, SAP printing, etc) - Escalation to On-Site support or specialized Coca-Cola Level 2 support when necessary - Troubleshooting problems for CCHBC users (SAP accounts, AD accounts, Equipment problems, Outlook, Office, Connectivity issues, Hand-held devices, etc)- Serbian, Croatian, Bosnian, Macedonian, and Slovenian clusters covered



CoreMind

• Mongolia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Technician

  • Jun 2017 - Feb 2018

  - Service desk and ticket system management- Active Directory and Exchange Administration- Workstations and Servers maintenance- Backup checks and maintenance - Custom scripts and reports - Documentation- Software testing- Network maintenance and troubleshooting - Service desk and ticket system management- Active Directory and Exchange Administration- Workstations and Servers maintenance- Backup checks and maintenance - Custom scripts and reports - Documentation- Software testing- Network maintenance and troubleshooting



MTN Satellite Communications

• Internet Cafe Manager

  • Jan 2012 - Oct 2012

  - Internet Café management (guests and crew)- Troubleshooting user and equipment problems - Accounting and daily balancing - Optional computer classes for guests - Internet Café management (guests and crew)- Troubleshooting user and equipment problems - Accounting and daily balancing - Optional computer classes for guests



Starboard Cruise Services

• United States
• Retail
• 700 & Above Employee

• Assistant Shop Manager

  • Jul 2009 - Jan 2012

  As Assistant Shop Manager my main responsibilities were:- Running the shop floors and assisting the shop manager when needed. - Making sure that exceptional customer service was provided at all times- Supervision of 10-15 sales associates.- Beginning and end of cruise procedures / Sending daily sales reports - Pay out of salaries to employees- Working with Fidelio System and Micros POS As Assistant Shop Manager my main responsibilities were:- Running the shop floors and assisting the shop manager when needed. - Making sure that exceptional customer service was provided at all times- Supervision of 10-15 sales associates.- Beginning and end of cruise procedures / Sending daily sales reports - Pay out of salaries to employees- Working with Fidelio System and Micros POS



Mobsek Computers

• Computer Technician

  • Feb 2004 - Jul 2005

  As a Computer Technician I was responsible for:- Assembling and testing Personal Computers and Servers- Providing technical support- Troubleshooting hardware and software problems- Installing and configuring operation systems (Windows, Linux)- Projecting, installing and troubleshooting networks (LAN, WLAN)- Installing and configuring surveillance video systems As a Computer Technician I was responsible for:- Assembling and testing Personal Computers and Servers- Providing technical support- Troubleshooting hardware and software problems- Installing and configuring operation systems (Windows, Linux)- Projecting, installing and troubleshooting networks (LAN, WLAN)- Installing and configuring surveillance video systems