Front Office Manager

• Jan 2023 - Present

* Providing harmonious and efficient work of the reception as well as an atmosphere of high professionalism and respect for standards in order to bring high profitability of the hotel.* Monitoring and evaluating work activities and operational procedures of the front office.* Participating in the training of employees and their compliance with the rules and regulations for health and safety procedures at work.* Coordinating with the finance and accounting department regarding the control of accounts, debts, payments, etc.* Guest relationship management, answering and solving any query or problem that guests might have.* Recruiting, selecting, hiring and leading new employees.* Submitting of the daily departmental reports. Show less

Front Office Supervisor

• Oct 2022 - Present

● Supervise all of the front office operation;● Welcoming guests to the hotel in a polite, friendly and helpful manner;● Process guest check in / check-out and other cashier functions.● Coordinate guest arrivals/groups, departures● Taking hotel reservations, and arranging special guest requests;● Advertise hotel's facilities and room up-selling.● In charge of VIP guest admissions, room assignment and VIP treatments;● Handle guest needs, inquiries and requests, as well as complaints with immediate action and thorough follow up;● Interact and cooperate with other hotel departments; Show less

Front Office Supervisor

• Mar 2022 - Aug 2022

● Supervise all of the front office operation;● Welcoming guests to the hotel in a polite, friendly and helpful manner;● Process guest check in / check-out and other cashier functions.● Coordinate guest arrivals/groups, departures● Taking hotel reservations, and arranging special guest requests;● Advertise hotel's facilities and room up-selling.● In charge of VIP guest admissions, room assignment and VIP treatments;● Handle guest needs, inquiries and requests, as well as complaints with immediate action and thorough follow up;● Interact and cooperate with other hotel departments; Show less

Front Office Agent / Night Audit

• Dec 2019 - Mar 2022

● Welcoming guests to the hotel in a polite, friendly and helpful manner;● Process guest check in / check-out and other cashier functions.● Coordinate guest arrivals/groups, departures● Taking hotel reservations, and arranging special guest requests;● Advertise hotel's facilities and room up-selling.● In charge of VIP guest admissions, room assignment and VIP treatments;● Handle guest needs, inquiries and requests, as well as complaints with immediate action and thorough follow up;● Interact and cooperate with other hotel departments;● Night Audit. Show less

Front Office Manager

• Feb 2019 - Oct 2019

*Being in charge of entire sales process, which includes all steps from sending an offer till final payment closure; *Monitoring the market flows and focusing on continuous improvement of the business; *Creating offers for potential partners and working on mutual agreements, as well as preparing invoices and monitoring accounts receivable; *Dealing with current inquires for both, individual and group reservations; *Using different booking channels and upselling techniques to promote hotel services; *Recruiting, training and managing the Front Office team *Closely cooperating with other hotel departments Show less

Operations Manager / Head Dispatcher

• Dec 2016 - Feb 2018

*Responsible for planning, coordinating, and monitoring logistics operations; *Managing freight on behalf of a carrier, which includes using load boards and personal connections to locate freight; *Team leader; *Recruiting, training and organizing team of dispatchers; *Serving as intermediary between drivers, brokers, suppliers and other stakeholders. *Negotiating rates with brokers; *Resolving any issues as they arise in a professional and calm manner. *Responsible for planning, coordinating, and monitoring logistics operations; *Managing freight on behalf of a carrier, which includes using load boards and personal connections to locate freight; *Team leader; *Recruiting, training and organizing team of dispatchers; *Serving as intermediary between drivers, brokers, suppliers and other stakeholders. *Negotiating rates with brokers; *Resolving any issues as they arise in a professional and calm manner.

Front Desk Supervisor / Night Audit

• May 2016 - Nov 2016

Front Desk Supervisor / Night Audit

• May 2015 - May 2016

Bellperson / Valet

• May 2012 - May 2015

Housekeeping Supervisor

• Jun 2011 - May 2012

Host / Barista/ Waiter

• Jun 2011 - Nov 2016

*Hosting people at the door, answering phone calls and making restaurant reservations; *Cleaning tables, food running, serving coffee & desserts; *Assisting and performing at various restaurant positions and provide a high level of customer service. *Hosting people at the door, answering phone calls and making restaurant reservations; *Cleaning tables, food running, serving coffee & desserts; *Assisting and performing at various restaurant positions and provide a high level of customer service.

Office Clerk

• Jan 2008 - Jun 2010

Performed a variety of general office tasks such as typing documents, answering phone calls, filing records, entering data and preparing invoices and advertising newsletters to be sent by postal service. Performed a variety of general office tasks such as typing documents, answering phone calls, filing records, entering data and preparing invoices and advertising newsletters to be sent by postal service.