Experience

DIB Travel

• Sweden
• Information Technology & Services
• 1 - 100 Employee

• Reservation and Ticketing / Travel Support Agent

  • May 2023 - Present



Delmondo D.O.O.

• Belgrade, Serbia

• Reservation and Ticketing

  • Mar 2019 - May 2023

  - Provide excellent customer service as outdoor ticket agent for individual and group reservations, - Making reservations for customers based on their various requirements and budgetary allowances, - Ticket sales and all types of document modification via GDS/BSP/online platforms, - Following airline procedures and newsletters, as well as ensure passengers follows the same, - Professionally assist and follow through with resolution of guest complaints - Provide excellent customer service as outdoor ticket agent for individual and group reservations, - Making reservations for customers based on their various requirements and budgetary allowances, - Ticket sales and all types of document modification via GDS/BSP/online platforms, - Following airline procedures and newsletters, as well as ensure passengers follows the same, - Professionally assist and follow through with resolution of guest complaints



SAB Travel

• Travel Arrangements
• 1 - 100 Employee

• Reservation and Ticketing

  • Feb 2017 - Jan 2018

  - Reservation and ticketing via Amadeus and Galileo GDS, - Processing and modification of all types of documents via GDS, - Making, following and processing individual and group reservations, - Preparation and processing of daily, weekly and monthly reports, - Receiving and processing requests for corporate clients, partners and individual passengers, - Document modification via BSP platform. - Reservation and ticketing via Amadeus and Galileo GDS, - Processing and modification of all types of documents via GDS, - Making, following and processing individual and group reservations, - Preparation and processing of daily, weekly and monthly reports, - Receiving and processing requests for corporate clients, partners and individual passengers, - Document modification via BSP platform.



GALAXY TOURS

• France
• Travel Arrangements
• 1 - 100 Employee

• Reservation and Ticketing

  • Apr 2015 - Jan 2017

  - Reservation and ticketing via GDS platforms, - Confirm and modify flight reservations, - Compile and generate passenger manifests, - Prepare and locate records and information for customers and colleagues, - Ensure that customers follow proper procedures, - Keep records and information - Reservation and ticketing via GDS platforms, - Confirm and modify flight reservations, - Compile and generate passenger manifests, - Prepare and locate records and information for customers and colleagues, - Ensure that customers follow proper procedures, - Keep records and information



Belgrade Nikola Tesla Airport

• Serbia
• Aviation & Aerospace
• 100 - 200 Employee

• Customer service agent

  • Dec 2013 - Apr 2015

  - Checks passengers and baggage at ticket counter and gates for outbound international flights,- Informing passengers about travel procedures and restrictions,- Acceptance of transfer passengers in transit area,- Lead and ensure passengers possess mandatory documentation required for international flights,- Assist passengers with web/self check in,- Boarding passengers, controlling and verifying flights at gates.

• Ground steward

  • Sep 2010 - Nov 2013

  - Two years of quality servicing in airport welcome service,- Handling of passengers in regular traffic,- Assist unaccompanied minors and passengers with special needs,- Handling of passengers and crew in general aviation (including organisation, transport management, and documentation/bookkeeping),- One year in service at the airport Information desk