Experience

Grupa CEZ w Polsce

• Poland
• Oil and Gas
• 200 - 300 Employee

• Senior Account

  • Jan 2013 - Present

  • Responsible for the management of complaints for one zone (as per CEZ zone division). According to the portfolio size, the person can manage more zones. • Receive the set of complaints registered in zone and handle the complaint solving. • Responsible to keep all accurate reports over the practices followed, addressed and the final status at any moment required. • Arrange with the zone technical structures for receiving information • Arrange reconciliation process with all departments in interface as per agreed calendars. • Responsible to escalate all department problems evidenced from the reports coming from the field to the other departments within and outside the division. • Coordinate with the staff in zone, in enabling the response to the clients. • Consults complaint report daily and check the progress of the complaints. Check for irregularities in procedures. • Assist staff in CC in zones to work towards the problem solving at the first contact. • Responsible for complain procedures and permanent updating and improvement of them • Responsible for other direct duties appointed from the direct supervisor Show less



EderDecor

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Supervizor Customer Care

  • Apr 2011 - Dec 2012