Experience

Iwan Maktabi

• Lebanon
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Projects Manager

  • Jul 2018 - Present

  • Business Development • Client research and database management. • Sales through face to face meetings or through e-mail and product presentations. • Preparation of client presentations and quotations. • Onsite Project management/team management • CRM. • Reporting (done directly to MD) • Business Development • Client research and database management. • Sales through face to face meetings or through e-mail and product presentations. • Preparation of client presentations and quotations. • Onsite Project management/team management • CRM. • Reporting (done directly to MD)



The Lime Tree Cafe & Kitchen

• United Arab Emirates
• Food & Beverages
• 1 - 100 Employee

• Events, Catering and Wholesale Business Manager

  • Mar 2017 - Jul 2018

  This role I am responsible for 3 key revenue streams and business units of the Lime Tree Café & Kitchen. The Catering & Events team, the Lunch Bus Operation and the Wholesale Division. Catering & Events: •Manage and grow the Catering and Events team & revenue •Lead, train and develop the events team and catering and events wait staff to a high professional and knowledgeable standard. •Develop strategic partnerships •Planning and development of product menus for events clients. •Ensure the Events & Catering team has a strong product knowledge & high attention to detail. Train them to up-sell with a very strong product knowledge to back it up. •Work alongside the Catering Chef to ensure the product is consistent and accurate at all times. Raise product issues to the owners. •Work with Marketing to ensure the Catering and Events products have the maximum exposure •Manage existing key client relationships; responsible for business development. •Attend key events, to oversee the onsite activity & ensure quality control. •Manage daily logistics, operational processes & handling of all equipment used by the Catering department. •Ensure monthly inventory of equipment is conducted. •Developing PDP’s for all team members, Appraisals and training/development on all levels •Wholesale Development & Operations •Work to identify new potential clients with the owners. •Conduct meetings and presentations on the owners’ behalf. •Overseeing the day to day admin operations of the existing clients. Monitor admin’s accuracy and ensure proper product control Lunch Bus – Delivery Service: •Responsible to grow, manage and operate the Lime Tree Café’s "Gourmet to Go" brand and product for the Lunch Bus Delivery. •Implement the operational process internally and externally for the new clients. •Assist Hygiene Supervisor to ensure HACCP processes are followed by the full Delivery Team for the service and conduct checks. •Business development for all 3 divisions. Show less



Farah Leisure (Ferrari World & Yas Waterword Abu Dhabi)

• Events & Groups Manager

  • Apr 2013 - Jul 2015

  • Grew the events team from a team of 2 to 8 members. • Working closely with and negotiating with internal departments and all levels of suppliers in the industry. • Responsible for revenue generation and also encouraging repeat business. • Developing, implementing and managing events across Farah Leisure Parks Management’s portfolio. • Creating a system to ensure accurate venue booking within the parks • Overseeing the successful delivery of park privatisations, corporates days, product launches, conferences, team building and incentive groups in the theme parks. • Managing all event spaces and banqueting processes and procedures, working very closely with the food and beverage departments of both parks. • Liaising with clients and managing client relationships at a high level. • Managing and making sure that deadlines are adhered to. • Working very closely with the food and beverage, entertainment, security, operations and maintenance departments to ensure successful events for our clients. • Preparing promotional materials in conjunction with the marketing departments in both parks to ensure brand standards are adhered to. • Overseeing the events team, allocating events to team members. • Maintaining a calendar of events for effective long term planning and management. • Supervising & coordinating the activities of personnel, subcontractors and vendors. • Preparation of statistics and reports for the VP of Sales for Groups and Events • Developing PDP’s for all team members, Appraisals and training/development on all levels • KPI development in line with the company’s vision and targets • Develop and review SOP’s and Event related Policies Show less



dnata

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Events Project Manager

  • Nov 2008 - Apr 2013

  • Was responsible for revenue generation and also encouraging repeat business. • Worked closely with and negotiated with all levels of suppliers in the industry. • Developed, implemented and managed all types of events. • Organised corporate days, product launches, conferences, team building and incentive groups inbound and outbound. • Managed rooms and banqueting or event venues on behalf of our clients. • Liaised with clients at a high level. • Managed deadlines. • Oversaw procurement of catering, audiovisual, security and rental needs. • Managed relationships with clients, sponsors and suppliers. • Prepared delegate packs and promotional material. • Managed on-site event delivery • Maintained a calendar of events for effective long term planning and management. • Supervised and coordinated the activities of personnel, subcontractors and vendors. • In charge of accommodation, schedules, travel, day plans and registration procedures. • Full programme development for proposals. • Managed budgets for each client event and assisted in department budget planning and management. Show less



Emirates Airline

• United States
• 100 - 200 Employee

• SFS

  • Nov 2002 - Nov 2008

  Head of the cabin during flights. Looked after the well being off all passengers and crew during flights. Oversaw the services on board. Did appraisals. Provided feedback to the company regarding passengers and on board issues via intense written reporting. Attend preflight briefings on details of the flight Ensured that adequate supplies of refreshments and emergency equipment are on board Administered first aid to passengers or coordinated first aid efforts, when needed Show less



Event Dynamics

• New Zealand
• Events Services
• 1 - 100 Employee

• Events Project Manager

  • 1999 - Nov 2002

  • Working closely with and negotiating with all levels of suppliers in the industry. • Developing, implementing and managing events. • Organising corporates days, product launches, conference, team building and incentive groups. • Managing rooms and banqueting or event venues on behalf of our clients. • Full programme development including speaker sourcing. • Liaising with clients at a high level. • Managing and making sure that deadlines are adhered to. • Overseeing procurement of catering, audiovisual, security & rental needs. • Managing relationships with client, sponsors and suppliers. • Preparing delegate packs and promotional material. • On-site event management and delivery • Supervising & coordinate the activities of personnel, subcontractors & vendors. • In charge of accommodation, schedules, travel, day plans and registration procedures. • Full programme development for proposals. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Cultural Representative, Attraction Hostess, F&B Hostess

  • Jan 1998 - Jan 1999

  The Cultural Representative Program is a 12-month experience that offers participants the opportunity to work and learn from one of the world's leading entertainment companies. Here, participants can share their culture and customs with guests who visit the Walt Disney World Resort from around the world. I worked at Disney's Animal Kingdom Theme Park to help create authentic and immersive experiences. Our guests came to Walt Disney World and learn about many different cultures, and I was part of a team which made that possible. Disney's Animal Kingdom® Theme Park is the largest animal theme park in the world. Home to more than 1,700 animals across 250 species, the park reflects Walt Disney's dedication to conservation and is committed to animal care, education, and research. I worked in the Africa part of the park. I worked as a cultural representative in both Tusker House Restaurant and Kilimanjaro Safaris. Show less