Experience

The Barista

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Event Coordinator

  • Feb 2023 - Present



UK Civil Service

• United Kingdom
• Government Administration
• 700 & Above Employee

• Civil Servant

  • Oct 2021 - Present



Richmond Fellowship

• United Kingdom
• Mental Health Care
• 500 - 600 Employee

• Mental health crisis recovery worker

  • Oct 2020 - Oct 2021

  Providing person centred mental health support for service users in a mental health crisis house and most recently on a telephone service. Creating and delivering therapeutic interventions for people with a variety of mental health diagnoses using evidenced based practice. Co-ordinating a pilot telephone service for mental health support, establishing a professional operation which can support people at home experiencing mental health crisis. I am the first recovery worker to be involved a project delivering newly established sessions to individuals transitioning off wards after long stays for mental health. Understanding how to approach delicate topics and situations with people in mental health crisis, including how to de-escalate and manage incidents. Ability to accurately write concise yet thorough and objective case notes. Use of a complex database with high importance of confidentiality and GDPR regulations as well as safeguarding children and adults. Liaising effectively with other teams, charities and the NHS. This includes being aware of how these different teams and services operate in relation to our service and maintaining a cohesive professional relationship. Making informed and appropriate decisions about referrals. Communicating effectively in a team with importance on cohesive functioning and thorough handovers. In absence of the senior practitioner, I was given the managerial responsibility of auditing various elements of the crisis house such as the status of completion on health and safety checks and quality of case notes. Show less



Lewis Phipps Property Management

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Real Estate Rental Agent

  • Jun 2016 - Oct 2020

  Overseeing tenancy agreements, negotiating terms with tenants and Landlords on various matters, acting as a third party to find the best interests for all involved. Answering to the diverse and complex needs of tenants. I often try to build a rapport with both tenants and landlords so I can address queries comprehensively and in a way that is personal to their needs. Liaising with various outside contractors, maintaining good professional relationships which benefits both their and our business. Providing Landlords and tenants with around the clock, fast-quality service on repairs to ensure quality living standards. I Initiated and carried out the use of video inventories to increase efficiency and professionalism of the business as well as ease for tenants, this was particularly useful for Covid-19 to increase safety for both staff and tenants. Carrying out viewings in person with prospective tenants, finding them housing suitable to their personal needs and budget. Carrying out property inspections, advising landlords on specific works needed on the property for them to be in excellent condition for the tenants. Competency in property management software JUPIX and in Excel and Microsoft Word. Working as part of a small close-knit team requiring constant communication and reliance on co-workers. It is a job that requires all staff to be constantly aware of what is occurring over a variety of issues in order to sustain a healthy and professional working environment. Show less