Experience

Technical University of Mombasa

• Higher Education
• 200 - 300 Employee

• Senior Administrative Assistant

  • May 2016 - Present

• Administrative Assistant, Dean, Faculty of Applied & Health Sciences

  • Jan 2012 - Apr 2016

  • Maintaining an updated and accurate calendar for the Dean• Administration and security of confidential staff and student records and files.• Updating of student records on the Information System and maintaining a student database.• Documenting students’ academic records.• Assisting the Dean in drafting letters, memos, reports and other written correspondences and materials. • Recording and maintaining a file of minutes of Faculty and staff meetings • Maintaining examination archives at the Faculty. • Printing out provisional transcripts for students after the results have been declared. • Acting as the liaison between the Dean, staff and students in the Faculty. • Working directly with the Faculty, staff and students on university events by handling logistical arrangements during orientation, examinations, graduation and other related events. • Consulting with students about their academic, personal or professional issues and referring the matters to relevant offices as may be found appropriate. • Handling of walk-in enquiries concerning courses offered at the Faculty, admissions, personnel matters and any other related academic and administrative issues. • Supervising junior administrative and clerical employees in the Faculty. • Coordinating supply of stationery and office facilities in the office. • Overseeing general office administration at the Faculty. Show less



Reward & Recogntion Ltd

• Nairobi

• Operations Manager

  • Aug 2011 - Dec 2011

  • Managing the training of Loyalty Partners in the program. • Managing finances awarded for Redemption and card processing for Partner accounts in the company. • Managing information updates on redemptions for all partners on the company website. • In-charge of coordinating operation activities in the rolling out of new partners • Managing the training of Loyalty Partners in the program. • Managing finances awarded for Redemption and card processing for Partner accounts in the company. • Managing information updates on redemptions for all partners on the company website. • In-charge of coordinating operation activities in the rolling out of new partners



Reward @ Recognition Ltd

• Customer Service Representative/Supervisor

  • Jan 2005 - Aug 2011

  Reward and Recognition Limited; This company offers Customer Relations Management solutions to its clients. It also offers services of Loyalty Programs to a coalition of different non-competing companies and for those who choose to have their own Loyalty Card Program. Key achievements * Acquired excellent customer relations and communication skills, both verbal and written using the provided system in place to answer customer queries. * Maintained inventory record of machinery (Plastic Card Printers) used in the Customer Service Department and its maintenance * In charge of giving payment breakdowns for the Casual members of staff, making sure their payments were remitted on time. * Acquired training skills, which enabled me to perform in-house training as well as outside training for our Loyalty Partners. This involved regular in-house training when new partners join the Loyalty Program as well train staff of the new partners. * Acquired excellent skills in handling computer technology in use in the office with proficiency in Microsoft Office. * Acquired skills in database management by use of pre-defined reporting tools added to the system in use. On request, raised records on awards given to members from the different award partners, which contributes to the final financial report for the company on request. The database that is in use is a live database where all redemptions and data entry is done. * Acquired excellent skills in plastic card printing for both company identification as well as magnetic stripe cards for the loyalty program(s) that the company is managing for their clientele. * Acquired data entry skills that entailed activation of Loyalty member accounts for Uchumi supermarkets and R&R/R&R affiliated members. Show less



Corporate Strategy Partner

• Office Administrator

  • Feb 2006 - Aug 2006

  Corporate Strategy Partner offers auditing, accounting, tax and debt collection services. Corporate Strategy Partner offers auditing, accounting, tax and debt collection services.



Reward & Recognition Ltd

• Kenya
• Advertising Services
• 1 - 100 Employee

• Data Entry Clerk

  • Dec 2005 - Feb 2006

  Held position of data entry clerk, tasked with entering member details for Uchumi Club Card Member details. Able to accurately enter a maximum of 250 - 300 forms a day. Held position of data entry clerk, tasked with entering member details for Uchumi Club Card Member details. Able to accurately enter a maximum of 250 - 300 forms a day.