Tricia Miller
Manager, Client Success at HIMSS Media- Claim this Profile
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Bio
Elke Simons-Tully
Tricia Miller has a well-rounded and solid skill set in exhibit and event planning and execution with over 20 years of hands-on experience. Tricia excels at implementing efficient portfolio solutions for event and complex exhibit programs. She not only knows event logistics and budget planning inside out, but also thrives on delivery of strategic and creative problem solving. She is deeply committed to delivering best service experience to her clients and her company.
Anna Rendel
Tricia continually puts her clients first and goes above and beyond for the majority of her duties. She truly understands the tradeshow & event business inside and out. Tricia provides efficient recommendations and individually customizes solutions that best fit the client’s needs. With her positive attitude and resourceful mindset, Tricia will go far in this industry.
Elke Simons-Tully
Tricia Miller has a well-rounded and solid skill set in exhibit and event planning and execution with over 20 years of hands-on experience. Tricia excels at implementing efficient portfolio solutions for event and complex exhibit programs. She not only knows event logistics and budget planning inside out, but also thrives on delivery of strategic and creative problem solving. She is deeply committed to delivering best service experience to her clients and her company.
Anna Rendel
Tricia continually puts her clients first and goes above and beyond for the majority of her duties. She truly understands the tradeshow & event business inside and out. Tricia provides efficient recommendations and individually customizes solutions that best fit the client’s needs. With her positive attitude and resourceful mindset, Tricia will go far in this industry.
Elke Simons-Tully
Tricia Miller has a well-rounded and solid skill set in exhibit and event planning and execution with over 20 years of hands-on experience. Tricia excels at implementing efficient portfolio solutions for event and complex exhibit programs. She not only knows event logistics and budget planning inside out, but also thrives on delivery of strategic and creative problem solving. She is deeply committed to delivering best service experience to her clients and her company.
Anna Rendel
Tricia continually puts her clients first and goes above and beyond for the majority of her duties. She truly understands the tradeshow & event business inside and out. Tricia provides efficient recommendations and individually customizes solutions that best fit the client’s needs. With her positive attitude and resourceful mindset, Tricia will go far in this industry.
Elke Simons-Tully
Tricia Miller has a well-rounded and solid skill set in exhibit and event planning and execution with over 20 years of hands-on experience. Tricia excels at implementing efficient portfolio solutions for event and complex exhibit programs. She not only knows event logistics and budget planning inside out, but also thrives on delivery of strategic and creative problem solving. She is deeply committed to delivering best service experience to her clients and her company.
Anna Rendel
Tricia continually puts her clients first and goes above and beyond for the majority of her duties. She truly understands the tradeshow & event business inside and out. Tricia provides efficient recommendations and individually customizes solutions that best fit the client’s needs. With her positive attitude and resourceful mindset, Tricia will go far in this industry.
Credentials
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GDPR Compliance: Essential Training
LinkedInNov, 2019- Nov, 2024
Experience
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HIMSS Media
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Manager, Client Success
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Oct 2019 - Present
HIMSS Media is an innovative full-service digital information and in-person events group that supports HIMSS’ mission by delivering trusted information and insight to members and a global audience of healthcare technology decision-makers and influencers.Through our leading portfolio of media and in-person events brands, including Healthcare IT News, MobiHealthNews, HIMSS Learning Center, HIMSS TV, the Healthcare Security Forum, Health 2.0, and the Big Data and Healthcare Analytics Forum, we deliver HIMSS’ expertise and thought leadership in creative formats to help our audiences stay informed and better understand how technology and innovation are shaping the future of healthcare.
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Impact XM
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United States
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Events Services
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200 - 300 Employee
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Sr. Account Manager
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Feb 2018 - Jul 2019
• Responsible for providing full agency support, experiential marketing proposals and strategic growth of assigned industry leading technology client. • Work directly with the client developing ROI opportunities through unique exhibit builds, activations, and ancillary events to increase brand awareness in the market and lead generation. • Forecast client financial activity for 12 month rolling calendar. Manage all account related needs in collaboration with IXM fulfillment centers, operational departments, and personnel, inclusive of inventory, estimating, design development, fabrication, invoicing, and onsite execution.
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Freeman Company
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United States
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Events Services
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700 & Above Employee
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Client Solutions Manager
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Nov 2015 - Feb 2018
• Currently responsible for client management of $4.5 Million in account revenue for FY16/17. • Client main point of contact for full project life cycle inclusive of onsite execution of exhibit /event. Manages floor plan/booth layout development, designs/renderings, graphics coordination and organization of archiving process. Prepares show site information which may include work ticket books, service order forms, floor plans/layouts, travel information and transportation. • Understands all aspects of branch operations and logistics so that account can be managed appropriately. Ensure production information is communicated effectively to all producing branches involved with the event or project and follow through to completion, including invoicing. • 2016 CSM Collaboration Award. New Passport Trainer and SME.
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Client Solutions Manager
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Jun 2014 - Nov 2015
Highlights:• Currently responsible for client management of $3.5 Million in account revenue for FY15/16. • Maintain a client-focused commitment to service and operational excellence by understanding client budgets, long-term goals, and future event needs; ultimately building longstanding client relationships.• Act as a liaison between Corporate/XP sales and Local operations teams to ensure collaboration to meet client deliverables while still balancing internal department workloads through pre-show meetings, clearly defined production plans, and proactive problem-solving of project challenges by seeking multi-department input. • Manage onsite exhibit execution, labor, logistics, third party services, and overall production, while acting as the client’s main point of contact. Process all internal work orders in TSS, review proposals, monitor graphic design through Passport, finalize client invoicing, and outbound logistics. • Created a detailed, uniformed, and organized digital filing system for all exhibit files; allowing for the transition to paperless files, access to all files when working remotely, easy file auditing, and the ability for all Local team members to have file access in case of an emergency or when providing account back-up.
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Freight Operations Supervisor
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Oct 2010 - Jun 2014
• Freight Supervisor for Association freight and labor; direct client support and supervision of all exhibit materials, registration, and attendee freight for their annual tradeshow events. • Traveled with key accounts to ensure all Association event properties were delivered, set up effectively, and a seamless event experience was achieved in multiple facilities nationally. • Managed freight labor and logistics for 25-30 events annually. Event revenues from $500K - $12M. Overall event freight weights from 300K pounds - 30 MM pounds. Key Events include: PGA, Plastics, Gartner, NBAA, IAAPA, Dermatology, Infocomm, Premiere Beauty, and Cruise Shipping.• Main show-floor point of contact responsible for researching and providing solutions for missing, lost, or damaged exhibit materials while maintain safe aisle-ways and expedite empty crate removal and return. • Showsite labor coordinator for Teamster and Carpenter unions, responsible for timekeeping and labor scheduling for 10 – 130 workers based on event size.
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Manager of Client Service - Operations Division
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Aug 2007 - Aug 2010
Our strength is our ability to match talented and experienced professionals to the unique business needs of the client. Our team-based approach allows us to develop effective, customized solutions quickly and efficiently. We strive to build long-term relationships, and to provide higher quality service and produce better results.As part of the Vaco Operations & Staffing teams, I have specialized in the permanent placement of Operations, Engineering, and Sales professionals.Highlights:• Part of the ground-floor opening of the Vaco Staffing Division in Orlando.• Responsible for New Business development, candidate recruitment, and client relations management. • Ranked 5th out of 46 staffing managers in for Vaco Staffing nationwide.
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United Service Companies
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United States
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Facilities Services
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100 - 200 Employee
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Area Manager
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Dec 2004 - Aug 2007
Highlights:• Managed the operations of the staffing, payroll, and sales departments of two branches. 26 full-time employees. 300-500 employees staffed daily within the Hospitality industry.• Increased revenue from $5 to nearly $7.8 million with approximately 57% generated from new business.• Accountable for branch profitability, internal staff recruitment/ retention, billing, collections, and generated pricing and project timelines for new accounts.• Developed performance based bonus programs for Drivers and Coordinators.
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Clondalkin Flexible Packaging
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Netherlands
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Packaging and Containers Manufacturing
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100 - 200 Employee
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Account Executive
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Apr 2001 - Nov 2004
Account Executive for a commercial printing company providing flexible packaging primarily to the food industry. Managed National accounts for clients like Sara Lee Bakery.Highlights:• Management and sales of accounts increasing value from $6.1 to over $10.2 million dollars. • Created internal work orders, developed product packaging within FDA guidelines, coordinated label artwork revisions, and monitored inventory for over 350 brand labels.• Instrumental in transitioning over $15 million dollars of lidding business from Illinois to Florida. • Responsible for account transfer, evaluation, and integration during corporate merger. Directed Customer Concerns Team.
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GES - Global Experience Specialists
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United States
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Events Services
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700 & Above Employee
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Account Manager
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1998 - 2000
Highlights:• Liaison for customer, venue, and vendors regarding overall event production and convention services. • Forecasted revenue, produced internal schedules, generated billing, and produced events within budget; averaging 28% increased revenue over Plan.• Responsible for customer service, logistics coordination and labor scheduling for WDW Innoventions “Millenium” project. Highlights:• Liaison for customer, venue, and vendors regarding overall event production and convention services. • Forecasted revenue, produced internal schedules, generated billing, and produced events within budget; averaging 28% increased revenue over Plan.• Responsible for customer service, logistics coordination and labor scheduling for WDW Innoventions “Millenium” project.
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Education
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2001 - 2003
Keller Graduate School of Management
Masters, Project Management -
1995 - 1997
Florida International University
B.A., Public Administration -
1993 - 1995
Florida State University
A.A., Liberal Arts
Community
