Experience

Blacklane

• Germany
• Travel Arrangements
• 200 - 300 Employee

• Pricing Operations Specialist

  • Sep 2023 - Present

• Event Operations Coordinator

  • Sep 2019 - Sep 2023

  Managing customer relationshipsProblem-solving in complaint managementEvent ground transportation services planning and execution globallyOn-site support during eventsAnalyze and demonstrate potential salesAchieve an optimal price-performance ratio

• Junior Event Key Account manager

  • May 2017 - Sep 2019

  Managing customer relationshipsProduct and service modifications based on customer requirementsNew product or service presentationProblem-solving in complaint managementEvent ground transportation services planning and execution Maintain a good understanding of the markets, products, industries, and technical developmentsAnalyze and demonstrate potential salesAchieve an optimal price-performance ratio

• Corporate Care Administrative Assistant

  • Dec 2014 - May 2017

  Corporate customer service; transferring bookings from corporate portals to Blacklane system; replying emails with customer queries; assisting with quotes and complaints; consulting; resolving problems by clarifying issues; implementing solutions; escalating unresolved problems; fulfilling requests by clarifying desired information; forwarding requests



Blacklane GmbH

• Berlin Area, Germany

• Junior Account Manager

  • May 2018 - Sep 2023



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Aug 2013 - Oct 2014

  Customer service; consulting; work with contracts; selling additional services by recognizing opportunities to up-sell accounts; explaining new features; resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems; fulfilling requests by clarifying desired information; completing transactions; forwarding requests; upgrading job knowledge by participating in seminars and conferences Customer service; consulting; work with contracts; selling additional services by recognizing opportunities to up-sell accounts; explaining new features; resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems; fulfilling requests by clarifying desired information; completing transactions; forwarding requests; upgrading job knowledge by participating in seminars and conferences



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Technical support operator

  • May 2012 - Aug 2014

  Serving customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database; answering inquiries by clarifying desired information; researching, locating, and providing information. Serving customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database; answering inquiries by clarifying desired information; researching, locating, and providing information.



Kontaktikeskus OÜ

• Tallinn

• Phone sales consultant

  • Jan 2012 - May 2012

  Consulting; resolving problems by clarifying customer needs and expectations; offering mobile network packages; transferring mobile numbers from one to another mobile network operator; maintaining call center database by entering information. Consulting; resolving problems by clarifying customer needs and expectations; offering mobile network packages; transferring mobile numbers from one to another mobile network operator; maintaining call center database by entering information.



SellingPoint OÜ

• Tallinn

• Sales agent

  • Feb 2012 - Apr 2012

  Customer service; consulting; selling additional client cards by recognizing opportunities to up-sell accounts; explaining new features. Customer service; consulting; selling additional client cards by recognizing opportunities to up-sell accounts; explaining new features.