Recruitment Consultant

• Nov 2022 - Present

Middleton executive was born out of a passion for recruitment, the desire to help people succeed, and the determination to create a superior service that works for both clients and candidates. Our unique approach is underpinned by a dynamic recruitment model and lean, collaborative and flexible working methods that always deliver results. Every day there are businesses creating amazing products and services that are changing the world. Behind those services, those unique products, and those game-changing ideas is one important factor: the people. That's what we're here for, and we have no other agenda other than your success. We genuinely love what we do, and love being able to really connect with our clients and candidates by building genuine relationships. We're extremely proud of the impressive client base we've built over the past ten years and have become global specialists at scaling growing tech companies by helping them build world-class product and tech teams. As a partner and extension to your business, we will invest the time and energy in getting to know your culture and then pitch your brand to attract the world's best talent, guaranteeing an exceptional candidate experience every time. Just as we're brand ambassadors for our clients, we're also our candidate's greatest fans. If you’d like to know more, please get in touch directly; E: mili@middletonexec.com.au W: www.middletonexec.com.au

Consultant - Tech & Transformation | Cloud | SRE | DevOps

• May 2021 - Nov 2022

I specialize in Cloud, DevOps and SREs roles in the Banking, Financial Services and Utilities industry in Melbourne. Just drop me a line If you're looking for a new role or looking to hire top talent in your team. I specialize in Cloud, DevOps and SREs roles in the Banking, Financial Services and Utilities industry in Melbourne. Just drop me a line If you're looking for a new role or looking to hire top talent in your team.

Customer Success and Direct Sales Manager - ANZ

• May 2019 - May 2021

Maintain relationships with Enghouse’s Direct customers and Channel Partners in Australia (OEMs, System Integrators, etc.) to identify potential business, increase customer retention and maintain overall customer health. Also act as a trusted advisor for Enghouse’s existing customers in Australia. Key Responsibilities: 1. New logo acquisition 2. Channel Partner Management - chart out growth opportunities for partners, identity potential business 3. Retention and growth of existing customers - increase retention, decrease churn and contribute towards revenue 4. Data driven approach towards Customer Engagement & Health 5. Build and Establish strong Customer Success Practices within Enghouse’s Australia operations

Sales Engineer

• Dec 2016 - Oct 2018

Build strategic relationships and partnerships with WebEngage’s Customers Understanding the businesses and goals of Customers in order to - help them increase their ROI and achieve their marketing KPIs Key Responsibilities include: 1. Increase product adoption, ensuring customer retention and satisfaction 2. Conducting regular account reviews with customers to provide them with strategic solutions to improve their business processes interlinked with their marketing strategies 3. Taking ownership of on-boarding new accounts and ensuring seamless implementation 4. Identify upsell opportunities and driving renewals 5. Identify areas of improvements in product and services for the Customer Success function as a whole 6. Coordinate and communicate with relevant stakeholders in Sales, Marketing, Product and Engineering to achieve the above efficiently

Customer Success Manager

• Nov 2015 - Dec 2016

Campaign Management Implement pilot test marketing programs to quantify the efficacy of new campaigns Centralize omni-channel marketing data to better optimize with data around media overlap, attribution trends, and assisted conversions Implement customer retention programs to reduce churn and increase profitability Performance Measurement & Analysis Gain actionable insights with customized customer path­-to­-conversion analysis Implement and measure creative and campaign testing methodologies to ensure performance improvements over time Key Achievements Handled cross channel digital marketing communications for companies like HDFC Life, Kotak Bank, IDBI Capital, Aviva Life Insurance.

Product Marketing Intern

• Apr 2015 - May 2015

Project Title - Product Marketing for Marketing Automation Product (Smartech) Methodology Develop content and copy for product and marketing communications by: Key Learning - Understanding of consumer behaviour – client requirements - Understanding the various components of product marketing - Thorough understanding of marketing automation and the growth potential of this industry - Understanding of how marketing automation can be further used to leverage customer data and how to efficiently use big data to send relevant communication to potential customers.

Assistant Manager

• Oct 2010 - May 2014

Meeting and liasoning with Foreign Missions in Mumbai. Hosting delegations from abroad Organising trade meets and B2b Meetings in collaboration with the Foreign Missions Meeting and liasoning with Foreign Missions in Mumbai. Hosting delegations from abroad Organising trade meets and B2b Meetings in collaboration with the Foreign Missions

Customer Service Executive

• Oct 2009 - Sep 2010